Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Lost bookmarks

  • 4 respostas
  • 1 tem este problema
  • 1 exibição
  • Última resposta de FredMcD

more options

Hi Team,

Greetings.

I had a list of bookmarks in Mozilla browser and they were synced well with my account. My PC crashed and i got it replaced from the organization. Even after logging into my account i was unable to restore bookmarks. Please let me know how to proceed further.

Regards, Arthur

Hi Team, Greetings. I had a list of bookmarks in Mozilla browser and they were synced well with my account. My PC crashed and i got it replaced from the organization. Even after logging into my account i was unable to restore bookmarks. Please let me know how to proceed further. Regards, Arthur

Todas as respostas (4)

more options

Are the bookmarks still on the other members of the sync?

Click on the 'hamburger' (3 horizontal lines) icon on the toolbar. The first entry should be your e-mail with a right-arrow. Press it. Then select Sync Now.

more options

Just the messenger... https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer

If the pc is from your organization, I would assume that they use Bitlocker. If they can access the data on the hard drive then you may be in luck if they're nice. The sync service is not a back up of your data, but allows you to sync you browser data to different devices. see screenshot

more options

Thank you for the response. But i am looking for lost bookmarks which were synced earlier with my account on old PC. They did not show up when i logged in with the same account on this PC.

more options

Do you still have the old computer? If so, start its Firefox. Then select Sync Now.