Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox hangs up on win7

  • 6 respostas
  • 1 tem este problema
  • 2 visualizações
  • Última resposta de jonzn4SUSE

alikeremozfidan
alikeremozfidan
more options

This problem started around version 97 (i had a break from computer and went back at v 97) but older versions still had that problem after i revert to it. i did:

  • turned hardware acceleration and recommended settings off
  • cleared cache and profile few times
  • offline and safe mode
  • restarting and reinstalling for few times
  • installing Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017, 2019, and 2022 (vc_redist.x64.exe).

still hangs up.

it sometimes opens after i restarted,what can cause this?

This problem started around version 97 (i had a break from computer and went back at v 97) but older versions still had that problem after i revert to it. i did: * turned hardware acceleration and recommended settings off * cleared cache and profile few times * offline and safe mode * restarting and reinstalling for few times * installing Microsoft Visual C++ Redistributable for Visual Studio 2015, 2017, 2019, and 2022 (vc_redist.x64.exe). still hangs up. it sometimes opens after i restarted,what can cause this?

Todas as respostas (6)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

alikeremozfidan
alikeremozfidan Autor da pergunta
more options

cor-el said
You can create a new profile as a quick test to see if your current profile is causing the problem.

Deleted all profiles and created one from scratch. Problem still occurs.Still freezes as i open.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

What security software are you running? I just update to 100 on Win7 and no issues. see screenshot Have you tried logging into another Windows account to see if it has the same issue? Have you tried Windows in Safe Mode?

alikeremozfidan
alikeremozfidan Autor da pergunta
more options

jonzn4SUSE [[#answer-1503811|said]
What security software are you running? I just update to 100 on Win7 and no issues. see screenshot Have you tried logging into another Windows account to see if it has the same issue? Have you tried Windows in Safe Mode?

it temporarly fixes after restarting computer,but after few restarts,it hangs again,so opening safe mode is hard since i dont know if it is fixed by safe mode or restart

alikeremozfidan
alikeremozfidan Autor da pergunta
more options

jonzn4SUSE dedi ki
What security software are you running? I just update to 100 on Win7 and no issues. see screenshot Have you tried logging into another Windows account to see if it has the same issue? Have you tried Windows in Safe Mode?

Tried in safe mode with network and it runs. fiddling with msconfig, but still, on non safe mode,it doesnt work

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

What security software are you running?