Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

I have reset my Firefox account password, but still have the saved passwords and data on my phone from before the reset, if I reconnect my phone to the internet will I lose that data? Is there a way to re-sync those data to my account?

  • 1 resposta
  • 0 tem este problema
  • 6 visualizações
  • Última resposta de Mogfred

more options

Title sorta says it all. The other day when I opened FireFox on my laptop it said my account had been disconnected, and to re-sign in. In a long story short, I did not have my phone for several weeks and it was dead. I received it afterwards, did not allow it to connect to the internet, and still have that old profile data on my phone.

Can that data safely be retrieved or re-synced to my account? If so, how? It would be iPhone to Windows 11 install.

Respectfully, Michael

Title sorta says it all. The other day when I opened FireFox on my laptop it said my account had been disconnected, and to re-sign in. In a long story short, I did not have my phone for several weeks and it was dead. I received it afterwards, did not allow it to connect to the internet, and still have that old profile data on my phone. Can that data safely be retrieved or re-synced to my account? If so, how? It would be iPhone to Windows 11 install. Respectfully, Michael

Todas as respostas (1)

more options

Also, perhaps for brevity or clarity:

>Did not have my phone for several weeks, it was not connected to the internet during this time >I had to reset my FireFox password for reasons unbeknownst to me >I did know this would delete my Sync data from the server >Those passwords and data are still on my phone >Can I re-sync from my phone safely, or otherwise safely retrieve those passwords without manually re-entering them for each website on my laptop?