Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

No QR code option showing in Android Firefox sync

  • 9 respostas
  • 6 têm este problema
  • 147 visualizações
  • Última resposta de Paul

more options

I want to sync my new laptop to Firefox on my Android mobile. I am asked to:

1. Open Firefox on your mobile device. 2. Go to the menu ( on iOS or on Android) and tap Synchronise and save data 3. Tap Ready to Scan and hold your phone over this code

But this command #3 is simply is not there in the Android FF settings. I see only Synchronise Now/ Device Name / Sign Out, plus Choose What to Synchronise. Nothing else. Any ideas?

I want to sync my new laptop to Firefox on my Android mobile. I am asked to: 1. Open Firefox on your mobile device. 2. Go to the menu ( on iOS or on Android) and tap Synchronise and save data 3. Tap Ready to Scan and hold your phone over this code But this command #3 is simply is not there in the Android FF settings. I see only Synchronise Now/ Device Name / Sign Out, plus Choose What to Synchronise. Nothing else. Any ideas?

Todas as respostas (9)

more options

Hi Martin

What version number of Firefox for Android is installed on your device?

more options

Thanks for the query! It's FF version 107.2.0, & Android 10.

more options

Hi Martin

What happens when you select "Ready to scan" as per the attached image?

more options

That's rather my point - I don't see 'Ready to scan'.

All I see is Synchronise Now/ Device Name / Sign Out...

more options

Are you able to share a screenshot of what you are seeing?

more options

Here's what I see:

more options

That looks like your copy of Firefox for Android is already connected to your Firefox Account.

more options

It does indeed. It seems, on close inspection, that I have accidentally achieved what I wanted to achieve, despite not having the option to scan a QR code. Thanks for your input!

more options

No problem, happy to help.