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Why Firefox created a new account on my old Email when I tried to login?

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I changed my OS for some reasons, and after I that tried to log in my Firefox account to get my saved Pass wards and Book Marks, but it asked me to create a new account on my Primary email ! I thought maybe for a new security update but after I did, I found that all my saved data gone, Why that happened? and How to recover my sync data if that possible ?

I deleted my old Primary email days ago , and I didn't make a secondary email with the current one that created as new now. I also tried to enter the old deleted primary email but it asked also to create a new one!

I changed my OS for some reasons, and after I that tried to log in my Firefox account to get my saved Pass wards and Book Marks, but it asked me to create a new account on my Primary email ! I thought maybe for a new security update but after I did, I found that all my saved data gone, Why that happened? and How to recover my sync data if that possible ? I deleted my old Primary email days ago , and I didn't make a secondary email with the current one that created as new now. I also tried to enter the old deleted primary email but it asked also to create a new one!

Solução escolhida

Okay , thank you very much , I tried another Email that I used with Firefox past days and it worked, just few updated information I lost but most of my saved data I could find, I can't remove this question, so I added this reply.

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Solução escolhida

Okay , thank you very much , I tried another Email that I used with Firefox past days and it worked, just few updated information I lost but most of my saved data I could find, I can't remove this question, so I added this reply.

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