We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox account problem

  • 1 resposta
  • 0 tem este problema
  • 8 visualizações
  • Última resposta de cor-el

more options

Here exist some problems on my firefox account and I just feel so confused about this.The confusing situation happened yesterday when I install the firefox app on my desktop,I typed in my login email and clicked the enter but the website said that I have to use my main email address to login,I have another email address so I used another email address,about this email address I don't know whether I have used it to create a firefox account,again,I can't login my account,today I directly use the latter email to log in the firefox website,It told me that this email has't been used.So I want to know why I meet this error,and how to solve it.and when I try to change my password,the password-reset email will be sent to both the two email addresses I refeerd to in this question feedback.

Here exist some problems on my firefox account and I just feel so confused about this.The confusing situation happened yesterday when I install the firefox app on my desktop,I typed in my login email and clicked the enter but the website said that I have to use my main email address to login,I have another email address so I used another email address,about this email address I don't know whether I have used it to create a firefox account,again,I can't login my account,today I directly use the latter email to log in the firefox website,It told me that this email has't been used.So I want to know why I meet this error,and how to solve it.and when I try to change my password,the password-reset email will be sent to both the two email addresses I refeerd to in this question feedback.

Todas as respostas (1)

more options

In case of issues try to login to the Firefox Account via the accounts.firefox.com website. You may need a fresh login to the accounts.firefox.com, so if necessary logout and login again.