Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Help! Moving Thunderbird data to new computer failed!

  • 3 respostas
  • 0 tem este problema
  • 21 visualizações
  • Última resposta de david

more options

Migrating my Thunderbird emails from my source computer to a destination computer failed. Both are Windows machines. Here's what I did: 1. I backed up my TB profile on my source computer. I did not copy the entire TB folder; I only copied the profile folder named a1kie4bp.default. 2. On my destination computer, I installed TB version 102.12.0. I launched the TB application and then closed it. This created the profile folder AppData\Roaming\Thunderbird\Profiles\2uvjpn58.default on my destination computer. (It also created \q971efhp.default-release there too.) 3. I then copied the contents of my backed up profile folder a1kie4bp.default into the new profile folder 2uvjpn58.default. But when I launched TB, it did not see my email data and went straight to the new account wizard.

BTW, the contents of AppData\Roaming\Thunderbird\profiles.ini file is:

[InstallD78BF5DD33499EC2] Default=Profiles/q971efhp.default-release Locked=1

[Profile1] Name=default IsRelative=1 Path=Profiles/2uvjpn58.default Default=1

[Profile0] Name=default-release IsRelative=1 Path=Profiles/q971efhp.default-release

[General] StartWithLastProfile=1 Version=2

What am I doing wrong? How can I restore my emails in the destination computer? Your help would be greatly appreciated. Thank you, Maz

Migrating my Thunderbird emails from my source computer to a destination computer failed. Both are Windows machines. Here's what I did: 1. I backed up my TB profile on my source computer. I did not copy the entire TB folder; I only copied the profile folder named a1kie4bp.default. 2. On my destination computer, I installed TB version 102.12.0. I launched the TB application and then closed it. This created the profile folder AppData\Roaming\Thunderbird\Profiles\2uvjpn58.default on my destination computer. (It also created \q971efhp.default-release there too.) 3. I then copied the contents of my backed up profile folder a1kie4bp.default into the new profile folder 2uvjpn58.default. But when I launched TB, it did not see my email data and went straight to the new account wizard. BTW, the contents of AppData\Roaming\Thunderbird\profiles.ini file is: [InstallD78BF5DD33499EC2] Default=Profiles/q971efhp.default-release Locked=1 [Profile1] Name=default IsRelative=1 Path=Profiles/2uvjpn58.default Default=1 [Profile0] Name=default-release IsRelative=1 Path=Profiles/q971efhp.default-release [General] StartWithLastProfile=1 Version=2 What am I doing wrong? How can I restore my emails in the destination computer? Your help would be greatly appreciated. Thank you, Maz

Solução escolhida

First, I hope you backed up the profile when Thunderbird was not running. That is important. Otherwise, the profile will likely be corrupt. Second, try letting Thunderbird do the work. Try tools>import>import from another installation.

Ler esta resposta 👍 1

Todas as respostas (3)

more options

Solução escolhida

First, I hope you backed up the profile when Thunderbird was not running. That is important. Otherwise, the profile will likely be corrupt. Second, try letting Thunderbird do the work. Try tools>import>import from another installation.

more options

Hello David, I tried your suggestion and imported from another installation. It worked !!! Thank you so much for your help. I'm back up and running, thanks to you :)

The process had me a little worried because while it was running, the progress bar was stuck at zero percent and the title bar said that Thunderbird was not responding. But I saw that the hard disk light was going strong so I left it alone, and it worked out great.

Thanks again, David, Maz

more options

You're very welcome.