Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Thunderbird is identifying all mail from the New York Times as Spam

  • 2 respostas
  • 0 tem este problema
  • 2 visualizações
  • Última resposta de Kent

Kent
Kent
more options

All messages I receive from "nytdirect@nytimes.com" are being identified as spam. I have added this address to "collected addresses" and enabled the option in junk mail settings but it still is identified. My DKIM extension reports that DKIM is valid and signed by NY Times. SPF is a pass and DMARC is a pass. I have enabled adaptive junk filtering and each time it comes in I click the "not junk" button.

I have enabled the adaptive junk filter logging but the log is always empty. Messages from other sources seem to be ok. My messages are being forwarded to me from DYNU's message forwarding service.

Any suggestions on what I can do will be greatly appreciated. Thank you

All messages I receive from "nytdirect@nytimes.com" are being identified as spam. I have added this address to "collected addresses" and enabled the option in junk mail settings but it still is identified. My DKIM extension reports that DKIM is valid and signed by NY Times. SPF is a pass and DMARC is a pass. I have enabled adaptive junk filtering and each time it comes in I click the "not junk" button. I have enabled the adaptive junk filter logging but the log is always empty. Messages from other sources seem to be ok. My messages are being forwarded to me from DYNU's message forwarding service. Any suggestions on what I can do will be greatly appreciated. Thank you

Solução escolhida

They were being identified in Thunderbird... But I think I solved the problem. I had an addon named MailHops enabled. It identifies all the spots the email was routed through and gives you a map. When I disabled it, the spam filter stopped identifying NYTimes emails as junk. Re-enabled it and they were again being junk. So thanks for getting back to me. The reason I suspected it was that the junk status was being displayed at the same time as MailHops enabled for a memo after it had done its analysis.

Cheers!!

Ler esta resposta 👍 0

Todas as respostas (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Are the messages identified as spam by the mail provider, before they reach TB?

https://support.mozilla.org/en-US/questions/1404881

Kent
Kent Autor da pergunta
more options

Solução escolhida

They were being identified in Thunderbird... But I think I solved the problem. I had an addon named MailHops enabled. It identifies all the spots the email was routed through and gives you a map. When I disabled it, the spam filter stopped identifying NYTimes emails as junk. Re-enabled it and they were again being junk. So thanks for getting back to me. The reason I suspected it was that the junk status was being displayed at the same time as MailHops enabled for a memo after it had done its analysis.

Cheers!!