Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox crashes within seconds of opening, every time, every mode

  • 2 respostas
  • 0 tem este problema
  • 6 visualizações
  • Última resposta de zeroknight

adeh1013
adeh1013
more options

Firefox (x64 en-US) is our primary browser on 2 different computers: a desktop and an HP laptop. Within days of each other, both Firefox browsers on the two computers began crashing whenever we tried to use them. There has been no error message. Nothing we have done has helped, though we have only tried to fix it on the desktop. We have uninstalled it and reinstalled it on the desktop. We have refreshed the reinstalled version. We have opened it in Troubleshoot mode and it still crashed within 15 seconds. Below are the 4 most recent crash reports from today's crashes:

Crash ID: bp-9104d928-4968-488e-ac3d-ed3000231211 Crash ID: bp-a4d3f2d0-6e18-4c22-85db-655d70231211 Crash ID: bp-dd6eafed-2fd7-4fb7-9a5b-960ac0231211 Crash ID: bp-3f979015-56d9-4a56-8f0f-d04f50231211

Firefox (x64 en-US) is our primary browser on 2 different computers: a desktop and an HP laptop. Within days of each other, both Firefox browsers on the two computers began crashing whenever we tried to use them. There has been no error message. Nothing we have done has helped, though we have only tried to fix it on the desktop. We have uninstalled it and reinstalled it on the desktop. We have refreshed the reinstalled version. We have opened it in Troubleshoot mode and it still crashed within 15 seconds. Below are the 4 most recent crash reports from today's crashes: Crash ID: bp-9104d928-4968-488e-ac3d-ed3000231211 Crash ID: bp-a4d3f2d0-6e18-4c22-85db-655d70231211 Crash ID: bp-dd6eafed-2fd7-4fb7-9a5b-960ac0231211 Crash ID: bp-3f979015-56d9-4a56-8f0f-d04f50231211

Todas as respostas (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

What security software are your running on both computers? Home or pro version of windows?

zeroknight
zeroknight
more options

Try disabling your Symantec security software. Does it still happen if you reboot in Windows Safe Mode?