Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox sync dosn't get my older logins.

  • 2 respostas
  • 0 tem este problema
  • 1 visualização
  • Última resposta de cor-el

AMANDEEP MANN
AMANDEEP MANN
more options

HI Team,

I have alot of logins saved from my previous laptop and it was syncing with firefox account. My previous laptop got dead. Now i am trying to login to new laptop but passwords and bookmark is not recovered?

Can you please suggest me how can i get my data back?

Thanks, Aman

HI Team, I have alot of logins saved from my previous laptop and it was syncing with firefox account. My previous laptop got dead. Now i am trying to login to new laptop but passwords and bookmark is not recovered? Can you please suggest me how can i get my data back? Thanks, Aman

Todas as respostas (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

AMANDEEP MANN said
My previous laptop got dead.

Simple... you need to bring it back to life, log into it and allow the sync process to complete. The data is encrypted and since sync is not a back up service, you need to make it happen. Does the previous drive work? If so, take it out and put it in a external case.

Alterado por jonzn4SUSE em

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can install the About Sync extension to check what data is stored on the Sync server via the about:sync page provided by this extension.

Close and restart Firefox to access the about:sync page added by this extension (see the about:about page for possible about pages).

Note that resetting the password for the Mozilla account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data locally for security reasons before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.