Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Password

  • 4 respostas
  • 0 tem este problema
  • 2 visualizações
  • Última resposta de Matt

more options

I use Thunderbird. For no reason it began asking for my password the other day. It will not accept my usual password. I deleted the password and restarted Thunderbird. It does not ask for a new password, just what is my old password. I was hoping it would ask me to set-up a new one. Any help would be appreciated.

I use Thunderbird. For no reason it began asking for my password the other day. It will not accept my usual password. I deleted the password and restarted Thunderbird. It does not ask for a new password, just what is my old password. I was hoping it would ask me to set-up a new one. Any help would be appreciated.

Todas as respostas (4)

more options

See https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb

Any clue as to what version of Thunderbird you are using?

more options

115.6.0 (62 bit)

more options

I've previously seen the page you posted. I'm thinking about deleting the program from my computer and reinstalling. I don't want to lose my address book. Any thoughts?

more options

hbbole said

I've previously seen the page you posted. I'm thinking about deleting the program from my computer and reinstalling. I don't want to lose my address book. Any thoughts?

About the least productive thing you could do it uninstall and reinstall. It is that simple.

Could you please do the following?

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.mozilla.org/, paste the clipboard by right clicking in the large text area, select paste from the menu, change the retention period to expire in 28 days, use the Paste Snippet button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the URL to your troubleshooting information you just copied.
  4. Please also provide results for the following test on your system