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Thunderbird crashes upon startup after Windows 11 unexpected shutdown

  • 3 respostas
  • 0 tem este problema
  • Última resposta de sfhowes

gary217
gary217
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Hello, Running latest TB on Win11, suddenly lost power and computer shutdown with TB still running. Now TB crashes upon restart every time. The latest report ID is: bp-dbf9af98-1e3e-4bc0-abca-9c60f0241107

I reinstalled TB to no effect. Also, I tried starting in Profile mode to create a new profile and that seems to work. However, when I try to import profile from existing or even a older backup, that fails.

Thank you for any guidance you can provide.

Hello, Running latest TB on Win11, suddenly lost power and computer shutdown with TB still running. Now TB crashes upon restart every time. The latest report ID is: bp-dbf9af98-1e3e-4bc0-abca-9c60f0241107 I reinstalled TB to no effect. Also, I tried starting in Profile mode to create a new profile and that seems to work. However, when I try to import profile from existing or even a older backup, that fails. Thank you for any guidance you can provide.

Todas as respostas (3)

sfhowes
sfhowes
  • Top 10 Contributor
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It looks like this is fixed in 128esr and should appear soon in the next point release:

https://bugzilla.mozilla.org/show_bug.cgi?id=1924623

Útil?

gary217
gary217 Autor da pergunta
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I installed 128.4.3esr (64-bit) and the issue still exists. Is it possible to troubleshoot further? Thanks.

Útil?

sfhowes
sfhowes
  • Top 10 Contributor
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As I read the bug, the fix has only been added to Firefox 128esr and not yet even in TB beta, so it will be a while before it's in a TB release.

If it's not crashing with the new profile, I suggest copying the local mail mbox files in the old profile to the Mail/Local Folders location of the new one, and also copying abook.sqlite and history.sqlite, the two default address books.

Útil?

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