Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

I have a tab that opens periodically (2 an hour about) that is ads or spam, how do I make this stop?

  • 1 resposta
  • 1 tem este problema
  • 1 exibição
  • Última resposta de the-edmeister

more options

A tab opens up, when I open a new link or page (it doesn't matter the link or the page) that is an ad or spam. When I try and close the tab, by clicking on the 'x', the ad switches to a new one. I click the 'x' again and a pop up box appears asking if I want to leave the page or stay on current page. I choose leave the page. And then the tab closes. The ads that display are a random assortment of things.

A tab opens up, when I open a new link or page (it doesn't matter the link or the page) that is an ad or spam. When I try and close the tab, by clicking on the 'x', the ad switches to a new one. I click the 'x' again and a pop up box appears asking if I want to leave the page or stay on current page. I choose leave the page. And then the tab closes. The ads that display are a random assortment of things.

Todas as respostas (1)

more options

Sounds like malware on your PC.

Install, update, and run these programs in this order. They are listed in order of efficacy.
(Not all programs detect the same Malware, so you may need to run them all to solve your problem.)
These programs are all free for personal use, but some have limited functionality in the "free mode" - but those are features you really don't need to find and remove the problem that you have.
Note: If your Malware infection is bad enough and you are mis-directed to URL's other than what is posted, you may have to use a different PC to download these programs and use a USB stick to transfer them to the afflicted PC.

Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php
SuperAntispyware - http://www.superantispyware.com/
AdAware - http://www.lavasoftusa.com/software/adaware/
Spybot Search & Destroy - http://www.safer-networking.org/en/index.html
Windows Defender: Home Page - http://www.microsoft.com/windows/prod.../default.mspx
Also, if you have a search engine re-direct problem, see this:
http://deletemalware.blogspot.com/2010/02/remove-google-redirect-virus.html

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:
http://www.spywarewarrior.com/index.php
http://forum.aumha.org/
http://www.spywareinfoforum.com/
http://bleepingcomputer.com