Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox crashes

  • 3 respostas
  • 2 têm este problema
  • 18 visualizações
  • Última resposta de knorretje

more options

Firefox 8 crashes on startup. I've tried both restarting and quitting. I've tried restarting the computer but same problem: Starting Firefox results in the Crash Reporter coming up.

This is my latest crash report: Crash ID: bp-de3eaf5f-3bf7-40a9-924b-ad32d2111111

Firefox 8 crashes on startup. I've tried both restarting and quitting. I've tried restarting the computer but same problem: Starting Firefox results in the Crash Reporter coming up. This is my latest crash report: Crash ID: bp-de3eaf5f-3bf7-40a9-924b-ad32d2111111

Todas as respostas (3)

more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

more options

Tried creating a new profile (which succeeded), but when FF was restarted, it crashed. It started with several tabs trying to load, which leads me to believe it's have trouble with one of the existing pages from the original crash (my guess: Google Calendar).

I've tried to start FF in safe mode, but that doesn't work either.

Is there a way to go back to a previous working version? Shame on me for being on early upgrader (i.e. guinea pig).

-em

more options

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-de3eaf5f-3bf7-40a9-924b-ad32d211111
Firefox 8.0 Crash Report [@ DbgBreakPoint ]
This seems to be caused by Roboform. Installing the latest version 7.6.3 of Roboform should solve this problem.