Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Get prompting to install FF 8.xxx but after installing get another that it is downloading FF but it goes on and on and on -- how long is the download?

  • 3 respostas
  • 33 têm este problema
  • 2 visualizações
  • Última resposta de umikey

more options

Using FF on Win XP system. Have tried to update w/ FF 8.xxx several times. Downloads and all looks like update occurred. 1-2 minutes later another FF window opens up and says 'Downloading Firefox'. There are moving green bars continuously moving across and it goes on and on and on. Have tried the update many times but w/ same result.

Using FF on Win XP system. Have tried to update w/ FF 8.xxx several times. Downloads and all looks like update occurred. 1-2 minutes later another FF window opens up and says 'Downloading Firefox'. There are moving green bars continuously moving across and it goes on and on and on. Have tried the update many times but w/ same result.

Solução escolhida

try the alternate and easiest way by downloading here

Ler esta resposta 👍 1

Todas as respostas (3)

more options

Solução escolhida

try the alternate and easiest way by downloading here

more options

If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version if possible.

  • Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.


more options

Went the real easy way as suggested by Swarnava. Took 5 minutes or so. A really big thanks.