Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Help! FF 9.0.1 crashes as soon as I open videos (e.g. youtube)

  • 5 respostas
  • 39 têm este problema
  • 11 visualizações
  • Última resposta de Hasan

more options

Hey all,

since a couple of days Firefox (V. 9.0.1) crashes every time I open a video website or a site that contains "animated adds". I already tried to - start in the save mode - deinstall all plugins - reinstall FF (also made a "clean reinstall") - update/reinstall the Flash player - create a new profile

but the problem persists. I'd appreciate any help to fix this issue!

Thanks in advance, mirantes

Hey all, since a couple of days Firefox (V. 9.0.1) crashes every time I open a video website or a site that contains "animated adds". I already tried to - start in the save mode - deinstall all plugins - reinstall FF (also made a "clean reinstall") - update/reinstall the Flash player - create a new profile but the problem persists. I'd appreciate any help to fix this issue! Thanks in advance, mirantes

Todas as respostas (5)

more options

-> Update All your Firefox Plugins

  • https://www.mozilla.org/en-US/plugincheck/
  • When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)
  • Restart Firefox

Perform the suggestions mentioned in the following articles:

Check and tell if its working.

Alterado por Hasan em

more options

I am unable to open any youtube files with firefox 9. I uninstalled firefox and reinstalled the latest version. Installed the latest adobe 11 flash player and I still can not get the youtube files to open. Just a black box with no play,pause or other buttons. Preparing to leave firefox if the problem is not corrected. Frank

more options
more options

Thx for your answer mha007, unfortunately it didn't help. My plug-ins are all up to date, Cache empty, cookies deleted and I disabled the hardware accelaration, but still FF freezes as soon as I open youtube or any other video channel :(

more options