Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox randomly deletes Cookies & Cache

  • 4 respostas
  • 5 têm este problema
  • 4 visualizações
  • Última resposta de Jademalo

more options

I have a really annoying issue with firefox. Every so often, it just.. deletes my cookies. Although - not all of them. Just some of them.

And there's no rhyme or reason that it does this. Every so often, I just simultaneously loose a lot of previously logged in sites, and as of the most recent firefox, the thumbnails on the new tab screen. I wish I could give more info, but there is literally no more to give. this is just random, and incredibly annoying.

Another issue I have that is unrelated is that firefox doesn't update automatically, (and yes, I have got it set to do so,) unless i go into about firefox. Then it downloads and installs the update automatically.

I have a really annoying issue with firefox. Every so often, it just.. deletes my cookies. Although - not all of them. Just some of them. And there's no rhyme or reason that it does this. Every so often, I just simultaneously loose a lot of previously logged in sites, and as of the most recent firefox, the thumbnails on the new tab screen. I wish I could give more info, but there is literally no more to give. this is just random, and incredibly annoying. Another issue I have that is unrelated is that firefox doesn't update automatically, (and yes, I have got it set to do so,) unless i go into about firefox. Then it downloads and installs the update automatically.

Alterado por Jademalo em

Todas as respostas (4)

more options

Hi,

One reason could be that the cookies and the cache may have a set expiry time-frame. You can try to check the cookies expiry time in Tools (Alt + T) > Options > Privacy > Show Cookies, and for the cache, enter about:cache?device=disk in the location bar. Another reason could be the settings in the Privacy tab. You can try to set Firefox will: to Remember History for testing.

I think the updates are downloaded during idle time. You can try to set app.update.download.backgroundInterval to a lower value in about:config

about:config Entries

Alterado por dumdidadida em

more options

Ah, that makes sense for the second thing.

With regards to the cookies/cache, its set to keep everything indefinitely already.

more options

You can try to check this in Safe Mode. Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. All these settings/options/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme, option or hardware acceleration is causing issues. Disabling/enabling hardware acceleration, and some types of add-ons in normal mode may require a Firefox restart.

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Extensions and Themes

Problematic Extensions

Options

Ideally Clear history when Firefox closes should also be deselected.

more options

I've tried this before - and it still did it. But it's nigh on impossible to test any further, its so completely random.

I've got all history, cache, cookies etc set to stay indefinitely, I like staying logged in.