Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

I have no "I don't have the device with me" button at sync setup

zierka
zierka
more options

I am trying to set up sync on a new computer. I have an account, it is enabled on my other pc. Now I want to add this new device, but I have no "I don't have the device with me. button"

I did it according to this guide https://support.mozilla.org/en-US/kb/add-a-device-to-firefox-sync#w_how-do-i-add-a-device-when-im-not-near-my-computer

Set up sync... > I have an account > I don't have the device with me isn't there


screenshot: https://dl.dropbox.com/u/2788150/FIX/firefox-sync-problem.png

I am trying to set up sync on a new computer. I have an account, it is enabled on my other pc. Now I want to add this new device, but I have no "I don't have the device with me. button" I did it according to this guide https://support.mozilla.org/en-US/kb/add-a-device-to-firefox-sync#w_how-do-i-add-a-device-when-im-not-near-my-computer Set up sync... > I have an account > I don't have the device with me isn't there screenshot: https://dl.dropbox.com/u/2788150/FIX/firefox-sync-problem.png

Alterado por zierka em

Todas as respostas (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Strange, I wonder why not? In case the problem is an interfering add-on, you could try doing it in Firefox's Safe Mode.

First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, restart Firefox in Firefox's Safe Mode (Diagnose Firefox issues using Troubleshoot Mode) using

Help > Restart with Add-ons Disabled

In the Safe Mode dialog, do not check any boxes, just click "Continue in Safe Mode."

Does the dialog appear correctly? If so, it could indicate a problem with an add-on or custom setting.