Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

High CPU and Ram Usage

  • 5 respostas
  • 3 têm este problema
  • 2 visualizações
  • Última resposta de cor-el

more options

Hello, With Firefox version 14.0.1 with me when I get into some sites. The hardware such as CPU temperature rises sharply(And taking the temperature goes up hardware) That there is no problem with other browsers My laptop is Asus with Windows 7 For example this site asriran.com

Hello, With Firefox version 14.0.1 with me when I get into some sites. The hardware such as CPU temperature rises sharply(And taking the temperature goes up hardware) That there is no problem with other browsers My laptop is Asus with Windows 7 For example this site asriran.com

Todas as respostas (5)

more options

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

I do it,But my problem don't solve.

more options

Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. Upgrade your graphics drivers to use hardware acceleration and WebGL

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

more options

My problem don't solve yet.

more options

I see that there are a lot (37) of Flash objects are present on that page.

Does this still happen with plugins like Flash disabled?

You can temporarily set the plugins.click_to_play pref to true on the about:config page to see if that helps.

Note that this may cause problems with other plugins like the Adobe Reader and Java.


You can check for problems caused by a recent Flash 11.3 update and possibly downgrade to Flash 11.2 or 10.3 or disable protected mode in Flash 11.3 or disable hardware acceleration in the Flash plugin.