Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

I have a new dell computer and the latest automatic update for firefox. The sownload speedtest.net response times on Firefox and only about 10% of the speeds

  • 7 respostas
  • 1 tem este problema
  • 4 visualizações
  • Última resposta de bobill

more options

I recently purchased a new Dell computer with Windows 7 home premium already installed. I then downloaded Firefox and transferred all of my bookmarks. I was connected to the internet through a Motorola wireless router connected to cable.internet. I notice my response times were a little slow but I really didnot see the proble until ai started trying to watch on line video. I ran speed test and my download and upload times were both less than 3mbs. I then turn off the wireless and set up a wired connection to the router. no change. i then did the same thing with Internet Explorer and the speeds upload speed doubled and the download speed was 10 times faster any thoughts or suggestions?

Bill

I recently purchased a new Dell computer with Windows 7 home premium already installed. I then downloaded Firefox and transferred all of my bookmarks. I was connected to the internet through a Motorola wireless router connected to cable.internet. I notice my response times were a little slow but I really didnot see the proble until ai started trying to watch on line video. I ran speed test and my download and upload times were both less than 3mbs. I then turn off the wireless and set up a wired connection to the router. no change. i then did the same thing with Internet Explorer and the speeds upload speed doubled and the download speed was 10 times faster any thoughts or suggestions? Bill

Todas as respostas (7)

more options

hello, which security software is running on your pc? - some of them (f-secure, sophos) are known to cause slowdowns...

another cause might be the protected mode for firefox that adobe has introduced for its flash plugin. you could try downgrading to flash 10.3 and see if this resolves the issue.

more options

Thanks. I am running f-secure provided by the cable company. are any easy fixes available?

more options

please go to firefox > addons > extensions, disable entries related to f-secure & try if this has already made a difference in the detected bandwidth.

more options

There was only one and it was related to face recognition and was already disabled

more options

hello, i don't use the product myself, so unfortunately i cannot give you detailed guidance. but please also have a look into the f-secure settings and try to disable any features that might directly interfere with firefox (sandboxing, browser protection, traffic scan...).

more options

another user reported that he could solve issue by disabling enhanced process monitoring in advanced settings > computer > deepguard.

more options

I was using f-secure provided by charter communications. When I asked the the charter tech he waid the charter security suite was not compatable with firefox. I removed the charter software and replaced it with AVG and that seemed to have resolved the problem. Thanks for your help.