Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

reformatted 2 computers need bookmarks back from sync

  • 4 respostas
  • 1 tem este problema
  • 11 visualizações
  • Última resposta de wowow13

more options

i was having problems with firefox 16 and it kept freexing and not responding .. so i removed it and reinstalled ... i forgot that i had also reformatted my mac that had the bookmarks synced .. does the sync backup my bookmarks on cloud?

so i can restore them ?

i was having problems with firefox 16 and it kept freexing and not responding .. so i removed it and reinstalled ... i forgot that i had also reformatted my mac that had the bookmarks synced .. does the sync backup my bookmarks on cloud? so i can restore them ?

Solução escolhida

Sorry, but when you requested a new Recovery Key your data was deleted from the Sync Server. A warning message should have been sent when you first hit the button to get a different Recovery Key.

Ler esta resposta 👍 0

Todas as respostas (4)

more options

You need three things to connect a "new device" to your Sync account to recover your data from the Sync Server.

  1. Username = email address you used when you first setup Sync
  2. Password for that account.
  3. Sync Key / Recovery Key

If you are missing any of those three things, you won't be able to recover your data from the Sync Server.

more options

i was having problems remembering my login password etc

then i had it resent to me

the recovery key didn't match so i req a new one .. i got in but none of my bookmarks are there

more options

Solução escolhida

Sorry, but when you requested a new Recovery Key your data was deleted from the Sync Server. A warning message should have been sent when you first hit the button to get a different Recovery Key.

more options

crap ok thanx anyway

thank you for the prompt responses