Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Formatting of website is messed up since I tried to un-install "Text Inhance" virus/addon

  • 6 respostas
  • 1 tem este problema
  • 1 visualização
  • Última resposta de DDrewsky

more options

I accidentally installed a plug-in called "Text Inhance" (FAKE/PHONY website can be found here: http://text-enhance.com/) and explored potential fixes via disabling add-ons etc. At some point the formatting of certain websites such as YouTube and even some Firefox related pages got screwed up. Images dissapear and the links just form a column down the left hand side of the page. Any assistance would be much appreciated!

I accidentally installed a plug-in called "Text Inhance" (FAKE/PHONY website can be found here: http://text-enhance.com/) and explored potential fixes via disabling add-ons etc. At some point the formatting of certain websites such as YouTube and even some Firefox related pages got screwed up. Images dissapear and the links just form a column down the left hand side of the page. Any assistance would be much appreciated!

Solução escolhida

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Ler esta resposta 👍 1

Todas as respostas (6)

more options
more options

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

See also:

more options

No it doesn't unfortunately :( This is what my YouTube page looks like:

more options

Solução escolhida

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

Great!! Thanks so much!

more options

To clarify...yes it worked!