Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

crash

  • 2 respostas
  • 5 têm este problema
  • 1 exibição
  • Última resposta de cor-el

fafa1846
fafa1846
more options

I have a question about crashes. Every time when I did images search, my firefox crashed. And sometimes, when I opened firefox, web pages suddenly closed and crashed.

I went to support page, I tried software update, firefox update, plug in update, OSX update, security ware update,reset the firefox, open with safe mode(When I opened firefox with safemode, it didn't crash.). But I can't solve the problem.

Is this crash happen because of the internet security software? If you'll have time, Could you help me?

I have a question about crashes. Every time when I did images search, my firefox crashed. And sometimes, when I opened firefox, web pages suddenly closed and crashed. I went to support page, I tried software update, firefox update, plug in update, OSX update, security ware update,reset the firefox, open with safe mode(When I opened firefox with safemode, it didn't crash.). But I can't solve the problem. Is this crash happen because of the internet security software? If you'll have time, Could you help me?

Todas as respostas (2)

iatenine
iatenine
more options

If the crash is not occurring in safe mode then it is most likely being caused by a theme, extension or hardware acceleration. If you can recall adding anything in particular recently that may have caused this you may wish to disable or uninstall that element to see if it resolves your issue. In extreme situations, perhaps a fresh install of Firefox would be the best solution. This page should help though:

https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help?redirectlocale=en-US&redirectslug=Firefox+crashes+when+loading+certain+pages

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open this page via "Help > Troubleshooting Information".

See: