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on the homepage the firefox symbol is gone and there's an ad for registry cleaner???

  • 2 respostas
  • 3 têm este problema
  • 1 exibição
  • Última resposta de philipp

lgstaley
lgstaley
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Yesterday my homepage changed - there's no normal firefox symbol with the little fox hugging th earth. Just a four color wheel, next to it "search results" then the blank field for entering a search. Below that is an ad for a registry cleaner. It this the new firefox homepage?????

Yesterday my homepage changed - there's no normal firefox symbol with the little fox hugging th earth. Just a four color wheel, next to it "search results" then the blank field for entering a search. Below that is an ad for a registry cleaner. It this the new firefox homepage?????

Solução escolhida

hello, this sounds like a problem possibly caused by adware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

afterwards please install the search reset addon - it will revert the most common customizations those adware programs do in firefox back to the default: https://addons.mozilla.org/firefox/addon/searchreset/

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the-edmeister
the-edmeister
  • Moderator
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I doubt if that is "the new Firefox homepage".

Exactly which version of Firefox are you using?

You can download the latest Firefox 23.0 version from here.
http://www.mozilla.com/en-US/firefox/all.html

philipp
philipp
  • Moderator
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Solução escolhida

hello, this sounds like a problem possibly caused by adware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

afterwards please install the search reset addon - it will revert the most common customizations those adware programs do in firefox back to the default: https://addons.mozilla.org/firefox/addon/searchreset/