Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

When using aol mail-opening mail; firefox crashes sometimes can't even open one email. How do I fix?

  • 2 respostas
  • 4 têm este problema
  • 1 exibição
  • Última resposta de rougefish

rougefish
rougefish
more options

I almost always have other windows and tabs open but no matter what is going on, I open aol, start to read my emails and the whole system crashes. Fortunately I have system restore enabled but I can't get through 10 emails without a crash. Plus it has been getting worse and lately it's only one or two emails that I can open and then the system crashes. Additionally, when writing emails I often can't even complete the body copy and the system will crash. And if I want to go into my email folders, sent mail etc. it continuously crashes. Please help!

I almost always have other windows and tabs open but no matter what is going on, I open aol, start to read my emails and the whole system crashes. Fortunately I have system restore enabled but I can't get through 10 emails without a crash. Plus it has been getting worse and lately it's only one or two emails that I can open and then the system crashes. Additionally, when writing emails I often can't even complete the body copy and the system will crash. And if I want to go into my email folders, sent mail etc. it continuously crashes. Please help!

Todas as respostas (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

See also:

rougefish
rougefish Autor da pergunta
more options

Here are the crash reports from just today! 

bp-008689b7-dc34-423a-895d-729b221308218/21/20136:32 PM
bp-a88caf9a-0609-427b-9ce1-dde3221308218/21/20136:31 PM
bp-314a0338-464f-4aa8-a6d7-012c721308218/21/20136:29 PM
bp-3cf10d78-5730-4cb2-9e29-2b77f21308218/21/20136:15 PM
bp-ccf69bc0-2b5b-4598-ae11-5e43621308218/21/20135:49 PM
bp-019cbe08-419b-4fef-aec4-aaf6221308218/21/20135:42 PM
bp-4f126d2b-d822-48c3-b4d4-93aae21308218/21/20135:25 PM
bp-7210af6f-06ea-4a20-a849-13d5c21308218/21/20139:14 AM
bp-1047bf60-393b-4db9-8ceb-29e4321308218/21/20139:12 AM
bp-ca0f8a2f-1902-416b-8ef4-a117121308218/21/20139:09 AM
bp-1e007957-50e9-40d7-9c7d-cba0821308218/21/20139:05 AM
bp-e51b12f5-2132-4386-a0ad-eaaa021308218/21/20139:01 AM
bp-a64159c1-de60-461f-bf4c-561a021308218/21/20138:55 AM
bp-08e198b6-6532-447f-874b-a898c21308218/21/20138:53 AM

Alterado por cor-el em