Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

incompatability with xp3

  • 2 respostas
  • 2 têm este problema
  • 5 visualizações
  • Última resposta de craigb47

more options

The latest version of Firefox I seem to be able to run on Windows XP SP3 is 1Firefox 6. I have installed Firefox 25 but it just hangs.

I have uninstalled and done clean install. I have started in safemode, disabled all extensions and reset Firefox but nothing works.

When I open firefox it just hangs and doesn't load a web page.

Can anyone help please ?

The latest version of Firefox I seem to be able to run on Windows XP SP3 is 1Firefox 6. I have installed Firefox 25 but it just hangs. I have uninstalled and done clean install. I have started in safemode, disabled all extensions and reset Firefox but nothing works. When I open firefox it just hangs and doesn't load a web page. Can anyone help please ?

Alterado por craigb47 em

Solução escolhida

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

Ler esta resposta 👍 0

Todas as respostas (2)

more options

Solução escolhida

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

more options

Hi, and thank you for helping me out.

Unchecking the hardware acceleration tab worked. I can use FF25 with no problems.

Thank you.