Are you sure that you do not have to register on that site via the usual way and that what you got needs to be used elsewhere on the site? Did you try to contact them for help about this or check if they have a FAQ about this? ---- I found this in another thread that you created [[/questions/980904 *]]: <blockquote>im not sure what to do i bought a program from ashley james internet home income and i wrote down the login info i was given and the password doesnt fit in password window and the forgot password link isnt working i sent emails but arent getting a response im not sure what to do is there anyway that u can help me retrieve my info or help me change the password? </blockquote> I assume that you have downloaded and installed this program and need to use that password in this program or do you have to use this data to download the program from the ashley james site?