Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

firefox wanted me to download an update?

  • 7 respostas
  • 7 têm este problema
  • 1 exibição
  • Última resposta de Kalisiin

more options

I got a tab pop up telling me to update Firefox. I closed the tab, and it popped back up later.

I didn't really trust it, but it popped again. So I downloaded the requested "Update Installer" But did not install it.

Then I went to Firefox Main Page, and it tells me I am already using the latest Firefox...Version 26.0 and when I click on Help - About Firefox - It tells me Firefox is up to date. and I never installed the Updated I downloaded.

The download DID NOT come from mozilla.org, and so - not trusting it, I did not install it...I even deleted the update file from my Downloads folder and then Emptied the Recycle bin to get this program completely off my computer.

Is there some kind of virus out there, trying to trick people into downloading an un-needed update to Firefox, that will do God knows what to your computer?

Someone should be aware of this!

I got a tab pop up telling me to update Firefox. I closed the tab, and it popped back up later. I didn't really trust it, but it popped again. So I downloaded the requested "Update Installer" But did not install it. Then I went to Firefox Main Page, and it tells me I am already using the latest Firefox...Version 26.0 and when I click on Help - About Firefox - It tells me Firefox is up to date. and I never installed the Updated I downloaded. The download DID NOT come from mozilla.org, and so - not trusting it, I did not install it...I even deleted the update file from my Downloads folder and then Emptied the Recycle bin to get this program completely off my computer. Is there some kind of virus out there, trying to trick people into downloading an un-needed update to Firefox, that will do God knows what to your computer? Someone should be aware of this!

Solução escolhida

Whenever you get a message / popup that software / files need to be updated,

DO NOT USE ANY OF THE PROVIDED LINKS.

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org or Firefox In Any Language.

Ler esta resposta 👍 2

Todas as respostas (7)

more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

more options

I have no problem, and the pop window is not popping anymore. I already use Avast! Anti-virus. There does not seem to be any problem...I was just wondering if this pop was official from Mozilla, or a possible attempt to LOOK as if it was official, when it was, in fact, a virus attempting to get me to install it.

I posted this more as a question and a warning. I am not, myself, having any problem.

more options

Really many people get this message, too I think is a malware, because when i go there my antivirusblock the page If you can update Firefox use this page:

more options

This is what I thought. Malware appearing to be an official Mozilla release. As I said - I posted this more as a warning to everyone out there that this is happening.

more options

Thanks for your colaboration

more options

Solução escolhida

Whenever you get a message / popup that software / files need to be updated,

DO NOT USE ANY OF THE PROVIDED LINKS.

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the web site of the True Owner of the program in question. For example, to check out Firefox, go to Mozilla.org or Firefox In Any Language.

more options

Thank you. I just wanted the community to be aware that a look-alike page is out there, asking people to update Firefox....and is most likely malware of some kind.

I got suspicious, as I said, when I saw the download DID NOT come from mozilla.org.

Fortunately I did not install the download - and I even deleted the downloaded thing off my computer.

I know, this still could have caused damage anyway as many of these things are self-executing....but I do not seem to have any problems that my Avast anti-virus picks up. and no more weird behavior, either.