Google search does not work - blank page
Hi,
I have a problem with Google search in Firefox: both the Google Default Search bar and the search via "www.google.com" do not return any results.
It appears as if I am on the Google website, but there are no results. And sometimes, Firefox suddenly crashes when I'm searching via the search bar.
I ran all the malware programs suggested by Mozilla to fix the problem, but nothing was found. I also cleared cache and cookies, started in safe mode and also re-installed Firefox, but nothing ist working.
Please help me with this issue!
Solução escolhida
I have found the root cause.
Firefox 26 is not compatible with W7 64 bit. See the screenshot.
Ler esta resposta 👍 0Todas as respostas (9)
Can you please post a screenshot? That will help us track down the problem.
Here you go...
Please answer the following questions:
- Are you sure this is not an internet connectivity issue?
- Have tried Google search from other browsers from the same pc?
I have faced this problem several times in different
browsers but for a short duration. One suggestion:
instead of http://www.google.com
for Google Search.
I am sure it is not an Internet connection problem, as I can search with google via Internet Explorer and other Browsers without a problem. Using https://google.com does not help. Instead, Firefox is crashing if I use the google search bar (it does so since a week or so, so its not a temporary problem).
This is the crash report:
AdapterDeviceID: 0x0166 AdapterVendorID: 0x8086 Add-ons: client%40anonymox.net:2.1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:26.0,%7B1a545c39-dd62-4991-baf3-3400d3270494%7D:0.1,%7Beb1a8eda-6bf8-4590-800d-f16dd16469ad%7D:0.3.4,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.4.1,searchreset%40gavinsharp.com:0.3,troubleshooter%40mozilla.org:1.1a AvailablePageFile: 4896837632 AvailablePhysicalMemory: 1122717696 AvailableVirtualMemory: 3687432192 BuildID: 20131205075310 CrashTime: 1391011274 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1386708828 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 21fc17aa, AdapterDriverVersion: 9.17.10.2932 Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0de8, AdapterSubsysID2: 21fc17aa, AdapterDriverVersion2: 9.18.13.2723D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 5540 StartupTime: 1391011217 SystemMemoryUsePercentage: 72 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: http://www.google.com/search?q=search&ie=utf-8&oe=utf-8&client=ubuntu&channel=fs Vendor: Mozilla Version: 26.0 Winsock_LSP: MSAFD-Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD-Tcpip [UDP/IP] : 2 : 2 : MSAFD-Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [TCP/IPv6] : 2 : 1 : MSAFD-Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD-Tcpip [RAW/IPv6] : 2 : 3 : RSVP-TCPv6-Dienstanbieter : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP-TCP-Dienstanbieter : 2 : 1 : RSVP-UDPv6-Dienstanbieter : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP-UDP-Dienstanbieter : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-GB
This report also contains technical information about the state of the application when it crashed.
I will need some time to analyze that. Please also post your system details(os, ram etc.).
Win 7 Home Premium 64 Bit, 4 GB Ram, Intel Core i5-3210M CPU 2,5 GHz
Thank you!
Solução escolhida
I have found the root cause.
Firefox 26 is not compatible with W7 64 bit. See the screenshot.
Thanks! So simple I did not think of it...
Hello,
I am glad to hear that your problem has been resolved.
If you have not already, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.
I hope you continue using our products and thank you for contacting Mozilla Support.