Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Avatar for Username

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Firefox crashes

  • 2 respostas
  • 8 têm este problema
  • 6 visualizações
  • Última resposta de steve56

steve56
steve56
more options

I am getting regular crashes. I have Trusteer Rapport installed and the crash report always shows as the crash reason: 

   EXCEPTION_ACCESS_VIOLATION_EXEC
   or
   EXCEPTION_ACCESS_VIOLATION_READ

and the crashing thread always refers to: 

   RapportTanzan27.DLL

Trusteer Rapport is recommended by Nationwide Building Society to ensure you are accessing the valid banking website. I use it to protect other sites too.

Until the last 2 weeks or so there has been no problem but now I get at least 3 or 4 crashes a day always with the above as common factors.

I have uninstalled and reinstalled Rapport but no improvement... I am reluctant to run without it as the Nationwide recommend it.

I am not in any way a computer expert! However it seems that Rapport Trusteer is the issue but I do not know about .dll or about access exceptions.

Any advice out there? I have submitted a report to Rapport too.

I am getting regular crashes. I have Trusteer Rapport installed and the crash report always shows as the crash reason: EXCEPTION_ACCESS_VIOLATION_EXEC or EXCEPTION_ACCESS_VIOLATION_READ and the crashing thread always refers to: RapportTanzan27.DLL Trusteer Rapport is recommended by Nationwide Building Society to ensure you are accessing the valid banking website. I use it to protect other sites too. Until the last 2 weeks or so there has been no problem but now I get at least 3 or 4 crashes a day always with the above as common factors. I have uninstalled and reinstalled Rapport but no improvement... I am reluctant to run without it as the Nationwide recommend it. I am not in any way a computer expert! However it seems that Rapport Trusteer is the issue but I do not know about .dll or about access exceptions. Any advice out there? I have submitted a report to Rapport too.

Solução escolhida

Make sure that you have the latest updates of your Trusteer software.

You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport
Ler esta resposta 👍 1

Todas as respostas (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Solução escolhida

Make sure that you have the latest updates of your Trusteer software.

You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport
steve56
steve56 Autor da pergunta
more options

I have re installed etc and no joy. However I am now in a conversation with Rapport tech support and will post an update when resolved (I hope!)