Este site está com funcionalidades limitadas enquanto realizamos manutenção para melhorar sua experiência de uso. Se nenhum artigo resolver seu problema e você quiser fazer uma pergunta, nossa comunidade de suporte pode te ajudar em @FirefoxSupport no Twitter e /r/firefox no Reddit.

Pesquisar no site de suporte

Evite golpes de suporte. Nunca pedimos que você ligue ou envie uma mensagem de texto para um número de telefone, ou compartilhe informações pessoais. Denuncie atividades suspeitas usando a opção “Denunciar abuso”.

Saiba mais

Esta discussão foi arquivada. Faça uma nova pergunta se precisa de ajuda.

Mouse and computer sporadically freeze on websites.

  • 1 resposta
  • 2 têm este problema
  • 2 visualizações
  • Última resposta de Gingerbread Man

more options

Periodically, my mouse freezes when I'm web surfing. Or leave a website open for a prolong period while doing something else at home. The only fix is to turn off the computer and reboot it. During freezes, I can't exit a website, I can't even shut down the computer normally or access task master or anything. I have to hold down the power on button until the computer shuts off or shut off the surge protective power strip. Sometimes the mouse will unfreeze on its own but shortly thereafter goes back to its old trick of freezing.

Today, I got it into my head that the problem wasn't my computer or some software interfering. So I logged on using something I dislike using, Internet Explorer. After going through the same motions as usual, including visiting websites that have frozen before, I experienced no freezes. This indicates the issue if Firefox. I have even opened multiple Tabs to provoke a possible freeze with IE but it doesn't freeze So again it must be Firefox.

Periodically, my mouse freezes when I'm web surfing. Or leave a website open for a prolong period while doing something else at home. The only fix is to turn off the computer and reboot it. During freezes, I can't exit a website, I can't even shut down the computer normally or access task master or anything. I have to hold down the power on button until the computer shuts off or shut off the surge protective power strip. Sometimes the mouse will unfreeze on its own but shortly thereafter goes back to its old trick of freezing. Today, I got it into my head that the problem wasn't my computer or some software interfering. So I logged on using something I dislike using, Internet Explorer. After going through the same motions as usual, including visiting websites that have frozen before, I experienced no freezes. This indicates the issue if Firefox. I have even opened multiple Tabs to provoke a possible freeze with IE but it doesn't freeze So again it must be Firefox.

Todas as respostas (1)

more options
  1. Try Resetting Firefox. Your essential data like bookmarks and passwords will be preserved, but add-ons and preferences will be discarded.
  2. If that doesn't help, see
  3. If that doesn't help either, see