Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Uable to install or recognise Java Runtime Environment

  • 1 resposta
  • 1 tem este problema
  • 10 visualizações
  • Última resposta por the-edmeister

knutdarre
knutdarre
more options

I have version 33.1 and the Java Platform SE 8 U25 11.25.2.18 Plug in 11.25.2 for Mozilla browsers plug-in (set to always open). When trying to access the Bank-ID system, the web page requests I install a plug-in called "Java Runtime Environment". By clicking, a new popup opens whith this option already checked and ready for install. When clicking "Next", I am told that the program couldn't be installed and that it is "unavailable", and a new button invites a "manual install", when clicking this, a new browser window opens on this address. https://support.mozilla.org/en-US/kb/use-java-plugin-to-view-interactive-content

I can't find the solution here, my MS-explorer works fine with the Java-version I have. I would post a screen-shot, but don't see how it can be done with this support interface.

I have version 33.1 and the Java Platform SE 8 U25 11.25.2.18 Plug in 11.25.2 for Mozilla browsers plug-in (set to always open). When trying to access the Bank-ID system, the web page requests I install a plug-in called "Java Runtime Environment". By clicking, a new popup opens whith this option already checked and ready for install. When clicking "Next", I am told that the program couldn't be installed and that it is "unavailable", and a new button invites a "manual install", when clicking this, a new browser window opens on this address. https://support.mozilla.org/en-US/kb/use-java-plugin-to-view-interactive-content I can't find the solution here, my MS-explorer works fine with the Java-version I have. I would post a screen-shot, but don't see how it can be done with this support interface.

Todas as respostas (1)

the-edmeister
the-edmeister
  • Moderator
more options

https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem 

It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.