Firefox crashes
Let me start by thanking you for volunteering your time. I really appreciate it!
Mozilla started crashing months ago (all crash reports sent to Mozilla), but now it is happening daily. Here is today's crash report:
Firefox 33.1 Crash Report [@ OOM | unknown | js::CrashAtUnhandlableOOM(char const*) | js::gc::StoreBuffer::MonoTypeBuffer<js::gc::StoreBuffer::ValueEdge>::put(js::gc::StoreBuffer*, js::gc::StoreBuffer::ValueEdge const&) ] Search Mozilla Support for Help ID: daecec88-b15e-474b-8ebc-4af9b2141118 Signature: OOM | unknown | js::CrashAtUnhandlableOOM(char const*) | js::gc::StoreBuffer::MonoTypeBuffer<js::gc::StoreBuffer::ValueEdge>::put(js::gc::StoreBuffer*, js::gc::StoreBuffer::ValueEdge const&)
Details Metadata Modules Raw Dump Extensions
Signature OOM | unknown | js::CrashAtUnhandlableOOM(char const*) | js::gc::StoreBuffer::MonoTypeBuffer<js::gc::StoreBuffer::ValueEdge>::put(js::gc::StoreBuffer*, js::gc::StoreBuffer::ValueEdge const&) More Reports Search UUID daecec88-b15e-474b-8ebc-4af9b2141118 Date Processed 2014-11-18 22:25:44.322770 Uptime 16644 Last Crash 2584231 seconds before submission Install Age 633888 since version was first installed. Install Time 2014-11-11 14:18:12 Product Firefox Version 33.1 Build ID 20141106120505 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info AuthenticAMD family 16 model 2 stepping 3 | 4 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x1aa7ff9 User Comments App Notes
AdapterVendorID: 0x1002, AdapterDeviceID: 0x9614, AdapterSubsysID: 02171565, AdapterDriverVersion: 8.850.0.0 D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
Processor Notes sp-processor08_phx1_mozilla_com.23976:2012; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility
True
Winsock LSP
SendoriLSP over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :
SendoriLSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\Windows\system32\Sendori.dll
SendoriLSP over [MSAFD Tcpip [TCP/IPv6]] : 2 : 1 :
SendoriLSP over [MSAFD Tcpip [UDP/IPv6]] : 2 : 2 : C:\Windows\system32\Sendori.dll
PGPlsp over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : C:\Windows\system32\PGPlsp.dll
MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
SendoriLSP : 2 : 0 : C:\Windows\system32\Sendori.dll
PGPlsp : 2 : 0 : C:\Windows\system32\PGPlsp.dll
MSAFD RfComm [Bluetooth] : 2 : 1 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2F4E795B-B80D-4FC7-8758-92683118BEC1}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2F4E795B-B80D-4FC7-8758-92683118BEC1}] DATAGRAM 9 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4A2FD551-9F82-420B-8F3D-F30DC1366FEE}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4A2FD551-9F82-420B-8F3D-F30DC1366FEE}] DATAGRAM 5 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2CA1C1ED-3BC6-4CF6-A8EC-B05EC446826D}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2CA1C1ED-3BC6-4CF6-A8EC-B05EC446826D}] DATAGRAM 3 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4B4B3265-8C61-4697-91D8-D246FF47E0A4}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4B4B3265-8C61-4697-91D8-D246FF47E0A4}] DATAGRAM 0 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E09EBBF3-DEE3-478A-9973-BF3B4F7947D1}] SEQPACKET 11 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E09EBBF3-DEE3-478A-9973-BF3B4F7947D1}] DATAGRAM 11 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{539E28BE-0AE9-4385-BAA2-6F5B3A4714F2}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{539E28BE-0AE9-4385-BAA2-6F5B3A4714F2}] DATAGRAM 1 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0B96742C-AC3B-44AF-88AE-29F0CE9B5F5A}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{0B96742C-AC3B-44AF-88AE-29F0CE9B5F5A}] DATAGRAM 8 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2F4E795B-B80D-4FC7-8758-92683118BEC1}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2F4E795B-B80D-4FC7-8758-92683118BEC1}] DATAGRAM 10 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4A2FD551-9F82-420B-8F3D-F30DC1366FEE}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4A2FD551-9F82-420B-8F3D-F30DC1366FEE}] DATAGRAM 7 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8F09D7AB-44DE-458D-BB5F-670E8DB0DDE9}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8F09D7AB-44DE-458D-BB5F-670E8DB0DDE9}] DATAGRAM 6 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2CA1C1ED-3BC6-4CF6-A8EC-B05EC446826D}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2CA1C1ED-3BC6-4CF6-A8EC-B05EC446826D}] DATAGRAM 4 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4B4B3265-8C61-4697-91D8-D246FF47E0A4}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4B4B3265-8C61-4697-91D8-D246FF47E0A4}] DATAGRAM 2 : 2 : 2 :
Adapter Vendor ID
0x1002
Adapter Device ID
0x9614
Total Virtual Memory
2147352576
Available Virtual Memory
168124416
System Memory Use Percentage
96
Available Page File
601628672
Available Physical Memory
136843264
Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs
Crashing Thread Frame Module Signature Source 0 mozjs.dll js::CrashAtUnhandlableOOM(char const*) js/src/jscntxt.cpp 1 mozjs.dll js::gc::StoreBuffer::MonoTypeBuffer<js::gc::StoreBuffer::ValueEdge>::put(js::gc::StoreBuffer*, js::gc::StoreBuffer::ValueEdge const&) js/src/gc/StoreBuffer.h 2 mozjs.dll js::InternalGCMethods<JS::Value>::postBarrier(JS::Value*) js/src/gc/Barrier.h 3 mozjs.dll js::ArgumentsObject::setArg(unsigned int, JS::Value const&) js/src/vm/ArgumentsObject.h 4 mozjs.dll Interpret js/src/vm/Interpreter.cpp 5 mozjs.dll js::RunScript(JSContext*, js::RunState&) js/src/vm/Interpreter.cpp 6 mozjs.dll js::Invoke(JSContext*, JS::CallArgs, js::MaybeConstruct) js/src/vm/Interpreter.cpp 7 mozjs.dll js_fun_apply(JSContext*, unsigned int, JS::Value*) js/src/jsfun.cpp 8 mozjs.dll js::Invoke(JSContext*, JS::CallArgs, js::MaybeConstruct) js/src/vm/Interpreter.cpp 9 mozjs.dll Interpret js/src/vm/Interpreter.cpp 10 mozjs.dll js::RunScript(JSContext*, js::RunState&) js/src/vm/Interpreter.cpp 11 mozjs.dll js::Invoke(JSContext*, JS::CallArgs, js::MaybeConstruct) js/src/vm/Interpreter.cpp 12 mozjs.dll js::Invoke(JSContext*, JS::Value const&, JS::Value const&, unsigned int, JS::Value const*, JS::MutableHandle<JS::Value>) js/src/vm/Interpreter.cpp 13 mozjs.dll JS::Call(JSContext*, JS::Handle<JS::Value>, JS::Handle<JS::Value>, JS::HandleValueArray const&, JS::MutableHandle<JS::Value>) js/src/jsapi.cpp 14 xul.dll mozilla::dom::EventListener::HandleEvent(JSContext*, JS::Handle<JS::Value>, mozilla::dom::Event&, mozilla::ErrorResult&) obj-firefox/dom/bindings/EventListenerBinding.cpp 15 xul.dll mozilla::dom::EventListener::HandleEvent<mozilla::dom::EventTarget*>(mozilla::dom::EventTarget* const&, mozilla::dom::Event&, mozilla::ErrorResult&, mozilla::dom::CallbackObject::ExceptionHandling) obj-firefox/dist/include/mozilla/dom/EventListenerBinding.h 16 xul.dll mozilla::EventListenerManager::HandleEventSubType(mozilla::EventListenerManager::Listener*, nsIDOMEvent*, mozilla::dom::EventTarget*) dom/events/EventListenerManager.cpp
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Let me know if you need more crash reports----I probably have 50 of them on file.
P.S. I have no clue what most of this means!
Todas as respostas (1)
You can post the ID of the crash report instead of the full crash report.
- bp-daecec88-b15e-474b-8ebc-4af9b2141118
This is an out-of-memory crash where all available memory is used up.
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
- https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also: