Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Cannot seem to completely uninstall TB so that I can load a clean copy - when I load it automatically has all of the issues of the one I tried to uninsta.

  • 2 respostas
  • 1 tem este problema
  • 1 visualização
  • Última resposta por viking1973

more options

My Thunderbird started freezing up (not responding) about a month ago. It eventually starts up again but as soon as I select an e-mail it freezes again. I have uninstalled and then reinstalled and got the same results. I haver deleted all my messages, uninstalled and then defragmented the hard drive. Reinstalled a completely new download of TB (31.3.0) When it opens it has all of my messages and connections from before. It also still has the problem of freezing up (lasts about 5-10 minutes) It will not even shut down until that time is gone.

My Thunderbird started freezing up (not responding) about a month ago. It eventually starts up again but as soon as I select an e-mail it freezes again. I have uninstalled and then reinstalled and got the same results. I haver deleted all my messages, uninstalled and then defragmented the hard drive. Reinstalled a completely new download of TB (31.3.0) When it opens it has all of my messages and connections from before. It also still has the problem of freezing up (lasts about 5-10 minutes) It will not even shut down until that time is gone.

Todas as respostas (2)

more options
more options

None of these Antivirus solutions had any effect. I then took out all the Accounts and account related files in Thunderbird. I uninstalled Thunderbird and deleted all references to Thunderbird. I defragmented the hard drive and then re-installed a fresh download of Thunderbird from the Mozilla site (same number but did it to ensure I had the latest) I did this first on my older computer where the problem first started. It then seemed to be working normally. That seems to have taken care of the issue.

After a few days I then did the same with my new computer that hadn't had the problem until a few days after it happened to the older one.

It is appears to now be working normally.