Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Firefox will neither stop nor start.

  • 2 respostas
  • 23 têm este problema
  • 6 visualizações
  • Última resposta por joaneybee

more options

Firefox will neither stop nor start.

I have attempted to start it in both normal and safe mode, but I get the same results. I receive the following two messages:

                    CLOSE FIREFOX "Firefox is already running, but is not responding.  The old Firefox process must be closed to open a new window."

When I select either Cancel or Close Firefox this, it is followed by

                    PROFILE MISSING "Your Firefox profile cannot be loaded.  It may be missing or inaccessible."

I have uninstalled and re-installed Firefox. Same result. I have uninstalled, cleared the registry and re-installed. Same result.

I am at a complete loss as to what to do next.

Firefox will neither stop nor start. I have attempted to start it in both normal and safe mode, but I get the same results. I receive the following two messages: CLOSE FIREFOX "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." When I select either Cancel or Close Firefox this, it is followed by PROFILE MISSING "Your Firefox profile cannot be loaded. It may be missing or inaccessible." I have uninstalled and re-installed Firefox. Same result. I have uninstalled, cleared the registry and re-installed. Same result. I am at a complete loss as to what to do next.

Todas as respostas (2)

more options

Solução escolhida

more options

Diego, You are a complete HERO! Thank you so much.

-)