Thunderbird - fails to connect to a Google Mail Hosted System
OS: Win 8 / Thunderbird 31.5.0
A couple of nights -- all the IMAP connections on the Thunderbird failed with the error: "Connection to Server <name of email> failed"
Since then I have:
- tried removing the account and re-adding it
- tried re-installing Thunderbird
- Deleted the profile and used profile manager to create a new one.
Nothing has helped.
I've pasted below the output from the imap log:
4148[ea26e60]: ImapThreadMainLoop entering [this=ed7b800] 0[250f140]: ed7b800:imap.googlemail.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:ProcessCurrentURL: entering 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:ProcessCurrentURL:imap://user%40google-hosted%2Ecom@imap.googlemail.com:993/select%3E%5EINBOX: = currentUrl 4148[ea26e60]: ReadNextLine [stream=e6e5428 nb=0 needmore=1] 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 804b000e 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:TellThreadToDie: close socket connection 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:CreateNewLineFromSocket: (null) 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:ProcessCurrentURL: aborting queued urls 4148[ea26e60]: ImapThreadMainLoop leaving [this=ed7b800] 3964[885ec50]: ImapThreadMainLoop entering [this=8ce4800] 0[250f140]: 8ce4800:imap.googlemail.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:ProcessCurrentURL: entering 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:ProcessCurrentURL:imap://user%40google-hosted%2Ecom@imap.googlemail.com:993/select%3E%5EINBOX: = currentUrl 3964[885ec50]: ReadNextLine [stream=8d47108 nb=0 needmore=1] 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 804b000e 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:TellThreadToDie: close socket connection 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:CreateNewLineFromSocket: (null) 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:ProcessCurrentURL: aborting queued urls 3964[885ec50]: ImapThreadMainLoop leaving [this=8ce4800] 3056[ea26a70]: ImapThreadMainLoop entering [this=7deb000] 0[250f140]: 7deb000:imap.googlemail.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:ProcessCurrentURL: entering 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:ProcessCurrentURL:imap://user%40google-hosted%2Ecom@imap.googlemail.com:993/select%3E%5EINBOX: = currentUrl 3056[ea26a70]: ReadNextLine [stream=8d47888 nb=0 needmore=1] 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 804b000e 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:TellThreadToDie: close socket connection 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:CreateNewLineFromSocket: (null) 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:ProcessCurrentURL: aborting queued urls 3056[ea26a70]: ImapThreadMainLoop leaving [this=7deb000]
Any help -- much appreciated.
Solução escolhida
So after all that - it's the router!
Turns out the router has a really lame and lazy "Firewall". When in "high security" mode it only allows for HTTP/HTTPS. When in "medium security" mode it allows IMAP, SSH, etc.
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Try safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
- If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
Hello,
So I tried safe booting with Networking - but no joy - the same thing happened.
Here's the IMAP Log Output:
1188[7ef7920]: ImapThreadMainLoop entering [this=b6e7800] 0[250f140]: b6e7800:imap.googlemail.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 1188[7ef7920]: b6e7800:imap.googlemail.com:NA:ProcessCurrentURL: entering 1188[7ef7920]: b6e7800:imap.googlemail.com:NA:ProcessCurrentURL:imap://user%40google-hosted%2Ecom@imap.googlemail.com:993/select%3E%5EINBOX: = currentUrl 1188[7ef7920]: ReadNextLine [stream=b607b68 nb=0 needmore=1] 1188[7ef7920]: b6e7800:imap.googlemail.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 804b000e 1188[7ef7920]: b6e7800:imap.googlemail.com:NA:TellThreadToDie: close socket connection 1188[7ef7920]: b6e7800:imap.googlemail.com:NA:CreateNewLineFromSocket: (null) 1188[7ef7920]: b6e7800:imap.googlemail.com:NA:ProcessCurrentURL: aborting queued urls 1188[7ef7920]: ImapThreadMainLoop leaving [this=b6e7800] 2188[7ef94b0]: ImapThreadMainLoop entering [this=254f800] 0[250f140]: 254f800:imap.googlemail.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 2188[7ef94b0]: 254f800:imap.googlemail.com:NA:ProcessCurrentURL: entering 2188[7ef94b0]: 254f800:imap.googlemail.com:NA:ProcessCurrentURL:imap://user%40google-hosted%2Ecom@imap.googlemail.com:993/select%3E%5EINBOX: = currentUrl 2188[7ef94b0]: ReadNextLine [stream=8a874c8 nb=0 needmore=1] 2188[7ef94b0]: 254f800:imap.googlemail.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 804b000e 2188[7ef94b0]: 254f800:imap.googlemail.com:NA:TellThreadToDie: close socket connection 2188[7ef94b0]: 254f800:imap.googlemail.com:NA:CreateNewLineFromSocket: (null) 2188[7ef94b0]: 254f800:imap.googlemail.com:NA:ProcessCurrentURL: aborting queued urls 2188[7ef94b0]: ImapThreadMainLoop leaving [this=254f800] 1280[7ef94b0]: ImapThreadMainLoop entering [this=7e0d800] 0[250f140]: 7e0d800:imap.googlemail.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 1280[7ef94b0]: 7e0d800:imap.googlemail.com:NA:ProcessCurrentURL: entering 1280[7ef94b0]: 7e0d800:imap.googlemail.com:NA:ProcessCurrentURL:imap://user%40google-hosted%2Ecom@imap.googlemail.com:993/select%3E%5EINBOX: = currentUrl 1280[7ef94b0]: ReadNextLine [stream=884b1a8 nb=0 needmore=1] 1280[7ef94b0]: 7e0d800:imap.googlemail.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 804b000e 1280[7ef94b0]: 7e0d800:imap.googlemail.com:NA:TellThreadToDie: close socket connection 1280[7ef94b0]: 7e0d800:imap.googlemail.com:NA:CreateNewLineFromSocket: (null) 1280[7ef94b0]: 7e0d800:imap.googlemail.com:NA:ProcessCurrentURL: aborting queued urls 1280[7ef94b0]: ImapThreadMainLoop leaving [this=7e0d800]
I also ran the error console and found:
Timestamp: 21/03/2015 07:46:30 Warning: mutating the Prototype of an object will cause your code to run very slowly; instead create the object with the correct initial Prototype value using Object.create Source File: resource://gre/components/steelApplication.js Line: 783
Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'.
Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'.
--- for what it's worth I'm happy to do a clean reinstall (which I did, removed the user's profile, removed the application and reinstalled, it complained about the proile, so ran with profile manager, and it installed).
Any help appreciated :)
I should also menntion -- I previously had other imap connections to other systems (not google ones) and they also failed.
Trouble Shooting Information:
Application Basics
Name: Thunderbird Version: 31.5.0 User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.5.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20150222233048 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 31.5.0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: b4b19134-6aed-4453-a513-b6cf492aecc network.cookie.prefsMigrated: true plugin.importedState: true
Graphics
Adapter Description: Intel(R) HD Graphics 3000 Vendor ID: 0x8086 Device ID: 0x0116 Adapter RAM: Unknown Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Driver Version: 9.17.10.2828 Driver Date: 7-31-2012 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.16384) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 1/1 Direct3D 10
AzureCanvasBackend: direct2d AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: direct2d
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.6 4.10.6
NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS Util 3.16.2.3 3.16.2.3
NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC
Solução escolhida
So after all that - it's the router!
Turns out the router has a really lame and lazy "Firewall". When in "high security" mode it only allows for HTTP/HTTPS. When in "medium security" mode it allows IMAP, SSH, etc.