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Thunderbird - fails to connect to a Google Mail Hosted System

  • 5 respostas
  • 1 tem este problema
  • 9 visualizações
  • Última resposta por spnz

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OS: Win 8 / Thunderbird 31.5.0

A couple of nights -- all the IMAP connections on the Thunderbird failed with the error: "Connection to Server <name of email> failed"

Since then I have:

  • tried removing the account and re-adding it
  • tried re-installing Thunderbird
  • Deleted the profile and used profile manager to create a new one.

Nothing has helped.

I've pasted below the output from the imap log:

4148[ea26e60]: ImapThreadMainLoop entering [this=ed7b800] 0[250f140]: ed7b800:imap.googlemail.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:ProcessCurrentURL: entering 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:ProcessCurrentURL:imap://user%40google-hosted%2Ecom@imap.googlemail.com:993/select%3E%5EINBOX: = currentUrl 4148[ea26e60]: ReadNextLine [stream=e6e5428 nb=0 needmore=1] 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 804b000e 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:TellThreadToDie: close socket connection 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:CreateNewLineFromSocket: (null) 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:ProcessCurrentURL: aborting queued urls 4148[ea26e60]: ImapThreadMainLoop leaving [this=ed7b800] 3964[885ec50]: ImapThreadMainLoop entering [this=8ce4800] 0[250f140]: 8ce4800:imap.googlemail.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:ProcessCurrentURL: entering 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:ProcessCurrentURL:imap://user%40google-hosted%2Ecom@imap.googlemail.com:993/select%3E%5EINBOX: = currentUrl 3964[885ec50]: ReadNextLine [stream=8d47108 nb=0 needmore=1] 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 804b000e 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:TellThreadToDie: close socket connection 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:CreateNewLineFromSocket: (null) 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:ProcessCurrentURL: aborting queued urls 3964[885ec50]: ImapThreadMainLoop leaving [this=8ce4800] 3056[ea26a70]: ImapThreadMainLoop entering [this=7deb000] 0[250f140]: 7deb000:imap.googlemail.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:ProcessCurrentURL: entering 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:ProcessCurrentURL:imap://user%40google-hosted%2Ecom@imap.googlemail.com:993/select%3E%5EINBOX: = currentUrl 3056[ea26a70]: ReadNextLine [stream=8d47888 nb=0 needmore=1] 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 804b000e 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:TellThreadToDie: close socket connection 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:CreateNewLineFromSocket: (null) 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:ProcessCurrentURL: aborting queued urls 3056[ea26a70]: ImapThreadMainLoop leaving [this=7deb000]


Any help -- much appreciated.

OS: Win 8 / Thunderbird 31.5.0 A couple of nights -- all the IMAP connections on the Thunderbird failed with the error: "Connection to Server <name of email> failed" Since then I have: * tried removing the account and re-adding it * tried re-installing Thunderbird * Deleted the profile and used profile manager to create a new one. Nothing has helped. I've pasted below the output from the imap log: 4148[ea26e60]: ImapThreadMainLoop entering [this=ed7b800] 0[250f140]: ed7b800:imap.googlemail.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:ProcessCurrentURL: entering 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:ProcessCurrentURL:imap://user%40google-hosted%2Ecom@imap.googlemail.com:993/select%3E%5EINBOX: = currentUrl 4148[ea26e60]: ReadNextLine [stream=e6e5428 nb=0 needmore=1] 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 804b000e 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:TellThreadToDie: close socket connection 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:CreateNewLineFromSocket: (null) 4148[ea26e60]: ed7b800:imap.googlemail.com:NA:ProcessCurrentURL: aborting queued urls 4148[ea26e60]: ImapThreadMainLoop leaving [this=ed7b800] 3964[885ec50]: ImapThreadMainLoop entering [this=8ce4800] 0[250f140]: 8ce4800:imap.googlemail.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:ProcessCurrentURL: entering 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:ProcessCurrentURL:imap://user%40google-hosted%2Ecom@imap.googlemail.com:993/select%3E%5EINBOX: = currentUrl 3964[885ec50]: ReadNextLine [stream=8d47108 nb=0 needmore=1] 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 804b000e 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:TellThreadToDie: close socket connection 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:CreateNewLineFromSocket: (null) 3964[885ec50]: 8ce4800:imap.googlemail.com:NA:ProcessCurrentURL: aborting queued urls 3964[885ec50]: ImapThreadMainLoop leaving [this=8ce4800] 3056[ea26a70]: ImapThreadMainLoop entering [this=7deb000] 0[250f140]: 7deb000:imap.googlemail.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:ProcessCurrentURL: entering 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:ProcessCurrentURL:imap://user%40google-hosted%2Ecom@imap.googlemail.com:993/select%3E%5EINBOX: = currentUrl 3056[ea26a70]: ReadNextLine [stream=8d47888 nb=0 needmore=1] 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 804b000e 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:TellThreadToDie: close socket connection 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:CreateNewLineFromSocket: (null) 3056[ea26a70]: 7deb000:imap.googlemail.com:NA:ProcessCurrentURL: aborting queued urls 3056[ea26a70]: ImapThreadMainLoop leaving [this=7deb000] Any help -- much appreciated.

Solução escolhida

So after all that - it's the router!

Turns out the router has a really lame and lazy "Firewall". When in "high security" mode it only allows for HTTP/HTTPS. When in "medium security" mode it allows IMAP, SSH, etc.

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Try safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX

If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
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Hello,

So I tried safe booting with Networking - but no joy - the same thing happened.

Here's the IMAP Log Output:


1188[7ef7920]: ImapThreadMainLoop entering [this=b6e7800] 0[250f140]: b6e7800:imap.googlemail.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 1188[7ef7920]: b6e7800:imap.googlemail.com:NA:ProcessCurrentURL: entering 1188[7ef7920]: b6e7800:imap.googlemail.com:NA:ProcessCurrentURL:imap://user%40google-hosted%2Ecom@imap.googlemail.com:993/select%3E%5EINBOX: = currentUrl 1188[7ef7920]: ReadNextLine [stream=b607b68 nb=0 needmore=1] 1188[7ef7920]: b6e7800:imap.googlemail.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 804b000e 1188[7ef7920]: b6e7800:imap.googlemail.com:NA:TellThreadToDie: close socket connection 1188[7ef7920]: b6e7800:imap.googlemail.com:NA:CreateNewLineFromSocket: (null) 1188[7ef7920]: b6e7800:imap.googlemail.com:NA:ProcessCurrentURL: aborting queued urls 1188[7ef7920]: ImapThreadMainLoop leaving [this=b6e7800] 2188[7ef94b0]: ImapThreadMainLoop entering [this=254f800] 0[250f140]: 254f800:imap.googlemail.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 2188[7ef94b0]: 254f800:imap.googlemail.com:NA:ProcessCurrentURL: entering 2188[7ef94b0]: 254f800:imap.googlemail.com:NA:ProcessCurrentURL:imap://user%40google-hosted%2Ecom@imap.googlemail.com:993/select%3E%5EINBOX: = currentUrl 2188[7ef94b0]: ReadNextLine [stream=8a874c8 nb=0 needmore=1] 2188[7ef94b0]: 254f800:imap.googlemail.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 804b000e 2188[7ef94b0]: 254f800:imap.googlemail.com:NA:TellThreadToDie: close socket connection 2188[7ef94b0]: 254f800:imap.googlemail.com:NA:CreateNewLineFromSocket: (null) 2188[7ef94b0]: 254f800:imap.googlemail.com:NA:ProcessCurrentURL: aborting queued urls 2188[7ef94b0]: ImapThreadMainLoop leaving [this=254f800] 1280[7ef94b0]: ImapThreadMainLoop entering [this=7e0d800] 0[250f140]: 7e0d800:imap.googlemail.com:NA:SetupWithUrl: clearing IMAP_CONNECTION_IS_OPEN 1280[7ef94b0]: 7e0d800:imap.googlemail.com:NA:ProcessCurrentURL: entering 1280[7ef94b0]: 7e0d800:imap.googlemail.com:NA:ProcessCurrentURL:imap://user%40google-hosted%2Ecom@imap.googlemail.com:993/select%3E%5EINBOX: = currentUrl 1280[7ef94b0]: ReadNextLine [stream=884b1a8 nb=0 needmore=1] 1280[7ef94b0]: 7e0d800:imap.googlemail.com:NA:CreateNewLineFromSocket: clearing IMAP_CONNECTION_IS_OPEN - rv = 804b000e 1280[7ef94b0]: 7e0d800:imap.googlemail.com:NA:TellThreadToDie: close socket connection 1280[7ef94b0]: 7e0d800:imap.googlemail.com:NA:CreateNewLineFromSocket: (null) 1280[7ef94b0]: 7e0d800:imap.googlemail.com:NA:ProcessCurrentURL: aborting queued urls 1280[7ef94b0]: ImapThreadMainLoop leaving [this=7e0d800]

I also ran the error console and found:

Timestamp: 21/03/2015 07:46:30 Warning: mutating the Prototype of an object will cause your code to run very slowly; instead create the object with the correct initial Prototype value using Object.create Source File: resource://gre/components/steelApplication.js Line: 783

Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/chrome.manifest'.

Could not read chrome manifest 'file:///C:/Program%20Files%20(x86)/Mozilla%20Thunderbird/extensions/%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D/chrome.manifest'.

--- for what it's worth I'm happy to do a clean reinstall (which I did, removed the user's profile, removed the application and reinstalled, it complained about the proile, so ran with profile manager, and it installed).

Any help appreciated :)

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I should also menntion -- I previously had other imap connections to other systems (not google ones) and they also failed.

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Trouble Shooting Information:


 Application Basics
   Name: Thunderbird
   Version: 31.5.0
   User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.5.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20150222233048
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports
 Extensions
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.5.0
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: b4b19134-6aed-4453-a513-b6cf492aecc
     network.cookie.prefsMigrated: true
     plugin.importedState: true
 Graphics
     Adapter Description: Intel(R) HD Graphics 3000
     Vendor ID: 0x8086
     Device ID: 0x0116
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
     Driver Version: 9.17.10.2828
     Driver Date: 7-31-2012
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.16384)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 10
     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.6
     4.10.6
     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS Util
     3.16.2.3
     3.16.2.3
     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
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Solução escolhida

So after all that - it's the router!

Turns out the router has a really lame and lazy "Firewall". When in "high security" mode it only allows for HTTP/HTTPS. When in "medium security" mode it allows IMAP, SSH, etc.