Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Firefox sync does not recognize my account on a new computer.

  • 2 respostas
  • 4 têm este problema
  • 21 visualizações
  • Última resposta por APEV

APEV
APEV
more options

I had firefox sync on my laptop and desktop, and it worked fine. On getting a new desktop, I tried to sign in to sync, but I get an "Unknown account" error when ever I do. But I have my laptop next to me, signed in to sync, on that account. Is this some problem with the new version of sync not recognizing old version accounts? It says in order to update to new sync, I have to unlink all my accounts. But I don't want to do that if I can't sign in to recover my sync. I'm not sure what to do here.

I had firefox sync on my laptop and desktop, and it worked fine. On getting a new desktop, I tried to sign in to sync, but I get an "Unknown account" error when ever I do. But I have my laptop next to me, signed in to sync, on that account. Is this some problem with the new version of sync not recognizing old version accounts? It says in order to update to new sync, I have to unlink all my accounts. But I don't want to do that if I can't sign in to recover my sync. I'm not sure what to do here.

Todas as respostas (2)

the-edmeister
the-edmeister
  • Moderator
more options

"... But I have my laptop next to me, signed in to sync ..."

Which version of Firefox?

Firefox 29 brought a new version of Sync [a year ago], so if you are using an older version of Firefox on that laptop, see this KB article - Sync your Firefox bookmarks, history, passwords and more

You'll need to update Firefox on that Laptop to continue using Sync on it after updating your Sync account.

APEV
APEV Proprietário da pergunta
more options

Thanks for the info edmeister. Unfortunately all versions of firefox involved are 37.0.2 .