Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Firefox crashing when trying to play YouTube videos

  • 2 respostas
  • 3 têm este problema
  • 2 visualizações
  • Última resposta por FredMcD

more options

Hi,

Firefox keeps crashing when trying to play YouTube videos.

Things which I have already tried but haven't helped : - Disabled Hardware Acceleration on Firefos - Disabled Hardware Acceleration on Adobe Flash - Ran Firefox in Safe Mode - Uninstalled and Reinstalled Adobe Flash - Uninstalled and Reinstalled Firefox

Submitted Crash Reports :

Report ID Date Submitted bp-640552e9-4e22-4d0a-8eca-b20ad2150713 7/13/15 1:06 PM bp-28bf07b9-856a-4eff-b371-ecebc2150713 7/13/15 12:54 PM bp-f48b9e0f-50cf-4bca-be72-eaf242150713 7/13/15 12:48 PM bp-cb7cabba-cbd9-42cc-b548-fe4c72150713 7/13/15 12:24 PM bp-582f6111-7369-4f81-9fd0-7f4b22150713 7/13/15 12:12 PM

Can you please assist ?

Thanks, Sriram

Hi, Firefox keeps crashing when trying to play YouTube videos. Things which I have already tried but haven't helped : - Disabled Hardware Acceleration on Firefos - Disabled Hardware Acceleration on Adobe Flash - Ran Firefox in Safe Mode - Uninstalled and Reinstalled Adobe Flash - Uninstalled and Reinstalled Firefox Submitted Crash Reports : Report ID Date Submitted bp-640552e9-4e22-4d0a-8eca-b20ad2150713 7/13/15 1:06 PM bp-28bf07b9-856a-4eff-b371-ecebc2150713 7/13/15 12:54 PM bp-f48b9e0f-50cf-4bca-be72-eaf242150713 7/13/15 12:48 PM bp-cb7cabba-cbd9-42cc-b548-fe4c72150713 7/13/15 12:24 PM bp-582f6111-7369-4f81-9fd0-7f4b22150713 7/13/15 12:12 PM Can you please assist ? Thanks, Sriram

Todas as respostas (2)

more options

Just wanted to add that I am using a MAC. If I open YouTube on Chrome or Safari, it works fine. If I try clicking on embedded YouTube links on sites like Facebook, the video plays fine. If I open other sites with Flash (for example, www.espnfc.us or www.espncricinfo.com), they work fine too. I have noticed Firefox crashing only for www.youtube.com videos so far.

more options

The crash report flagged these programs;

VideoDecodeAcceleration

AppleGVA

libsystem_c.dylib = ? Word for Mac

CoreFoundation

CoreVideo

Foundation

CoreMedia

VideoToolbox

libsystem_pthread.dylib =  ? Word for Mac

libsystem_kernel.dylib =  ? Word for Mac

AppKit 

libobjc.A.dylib =  ? Word for Mac http://support.microsoft.com/kb/2693802/en-us

libdispatch.dylib =  ? Word for Mac

libsystem_malloc.dylib = unknown Mac ?


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: