We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Firefox crashes

  • 3 respostas
  • 4 têm este problema
  • 1 visualização
  • Última resposta por FredMcD

more options

Firefox always immediately crashes on startup, giving a message popup box saying: "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report." It then crashes again if I select Restart Firefox, and crashes even if I quit and restart it later.

I have uninstalled Mozilla multiple times with a clean removal and redownloaded and reinstalled and the same thing happens. Also persists even with numerous restarts between removal and reinstallation. Crash ID: bp-fc0e63cc-13b5-4657-995f-8dfa02150919 is one of these crashes.

Firefox used to work all the time every day; this started 4 days ago--no new installs of anything else.

Firefox always immediately crashes on startup, giving a message popup box saying: "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report." It then crashes again if I select Restart Firefox, and crashes even if I quit and restart it later. I have uninstalled Mozilla multiple times with a clean removal and redownloaded and reinstalled and the same thing happens. Also persists even with numerous restarts between removal and reinstallation. Crash ID: bp-fc0e63cc-13b5-4657-995f-8dfa02150919 is one of these crashes. Firefox used to work all the time every day; this started 4 days ago--no new installs of anything else.

Solução escolhida

Product Firefox Version 40.0.3

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

The crash report flagged

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1205987 NEW --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app


Are you using freecorder? Remove it as a test.

Ler esta resposta no contexto 👍 1

Todas as respostas (3)

more options

Solução escolhida

Product Firefox Version 40.0.3

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

The crash report flagged

IPSEng32.dll = Symantec Intrusion Detection

This is for Sumo's Related Bugs 1205987 NEW --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app


Are you using freecorder? Remove it as a test.

more options

Thank you!!! That was it! Took some rebooting after uninstalling freecorder but it is fine now. I had somehow run freecorder back in June and it got installed, and eventually I guess it ate Firefox this week....

more options

Great work. Well done. Contact their support for more help on this.

Safe surfing.