Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

It looks like my Firefox download is being diverted by Ask.com

  • 2 respostas
  • 1 tem este problema
  • 1 visualização
  • Última resposta por James

more options

Every time I attempt to set up Firefox as a browser I get the following in the URL: http://home.tb.ask.com/index.jhtml?ptb=8DF4056F-F4B5-4B81-A81C-537CF1246C5D&n=781bdded&p2=^BNH^xdm379^YYA^us&si=transit-info-direct-US Down in the right hand corner of the display is: Mindspark, Inc. Getting rid of this is getting very frustrating. Does anyone have a proven permanent solution for resolving this situation? If I was more sophisticated I would consider nuking Mindspark.

Every time I attempt to set up Firefox as a browser I get the following in the URL: http://home.tb.ask.com/index.jhtml?ptb=8DF4056F-F4B5-4B81-A81C-537CF1246C5D&n=781bdded&p2=^BNH^xdm379^YYA^us&si=transit-info-direct-US Down in the right hand corner of the display is: Mindspark, Inc. Getting rid of this is getting very frustrating. Does anyone have a proven permanent solution for resolving this situation? If I was more sophisticated I would consider nuking Mindspark.

Todas as respostas (2)

more options

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Remove ASK Anything. Now do the same in the computers Programs Folder.

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

Also where are you trying to download Firefox from as Firefox from www.mozilla.org and www.mozilla.org/firefox/all/ is clean and does not get redirected anyway upon downloading.