Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Cannot find emails or contacts in Thunderbird after Easy Transfer to new computer

  • 4 respostas
  • 0 têm este problema
  • 2 visualizações
  • Última resposta por FAnders

more options

I used Windows Easy Transfer to move files and programs from old computer to new computer (both Windows 7). I had installed Thunderbird already on the new computer, but after the transfer none of the contacts show up. I saw the instructions on copying profiles from old computer to new computer, via Help-Troubleshooting-Show Profiles. But I can't understand where I'm supposed to copy the profile to. Should i not have installed Thunderbird before the transfer?

I used Windows Easy Transfer to move files and programs from old computer to new computer (both Windows 7). I had installed Thunderbird already on the new computer, but after the transfer none of the contacts show up. I saw the instructions on copying profiles from old computer to new computer, via Help-Troubleshooting-Show Profiles. But I can't understand where I'm supposed to copy the profile to. Should i not have installed Thunderbird before the transfer?

Todas as respostas (4)

more options

It is easier if you do install Thunderbird first.

If you go to Help|Troubleshooting Information there is a button that will take you to the profile. Do this on the new machine. Then you can close Thunderbird and paste your old profile in.

more options

I'm sorry, but this is not easy for me. Can you walk me through the steps? This is what I have done: I installed Thunderbird on my new computer. I connected old computer to new with Easy Transfer cable and transferred everything. I found the Profile on the new computer (open Tbird, Help-Trblshooting-Show profile), but when I look in my account there is nothing in the address book nor are the old messages there. When I transferred, didn't the old profile already become the profile on the new computer? Thank you for your patience.

more options

I have read this: https://en.wikipedia.org/wiki/Windows_Easy_Transfer and I am confused by what Easy Transfer will or will not do.

I can't tell for sure if whatever it does includes Thunderbird's profile.

more options

I made sure Thunderbird was transferred by clicking on it in the Transfer window. I can find profiles for my different accounts, so I'm assuming they were transferred over. The folders contain data (they're different sizes). But still nothing comes up in the address book. Maybe I should uninstall Thunderbird, manually copy the profiles onto thumbdrive from old computer and transfer to new computer?