Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Firefox crashes

  • 1 resposta
  • 1 tem este problema
  • 2 visualizações
  • Última resposta por FredMcD

more options

my FF has been crashing at start up, it has been going on for a week or so. I can use explorer. I can not even open it in safe mode, not that my knowledge of computers helps with that.

here is the four the crashes info that I have, lastest, second last, first of the crashes, and the one before the problems started

bp-fb254a93-3fe3-4744-9c10-8fb402160515

bp-07080626-981a-4f36-8207-3d5a22160515

bp-7bfe7807-8f18-4e88-bec1-9d7252160510

bp-190e820f-aa84-44e8-b2fd-8f6922160313

my FF has been crashing at start up, it has been going on for a week or so. I can use explorer. I can not even open it in safe mode, not that my knowledge of computers helps with that. here is the four the crashes info that I have, lastest, second last, first of the crashes, and the one before the problems started bp-fb254a93-3fe3-4744-9c10-8fb402160515 bp-07080626-981a-4f36-8207-3d5a22160515 bp-7bfe7807-8f18-4e88-bec1-9d7252160510 bp-190e820f-aa84-44e8-b2fd-8f6922160313

Todas as respostas (1)

more options

Product Firefox Version 46.0.1 Build ID 20160502172042 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-fb254a93-3fe3-4744-9c10-8fb402160515 bp-07080626-981a-4f36-8207-3d5a22160515 bp-7bfe7807-8f18-4e88-bec1-9d7252160510

Signature: mozilla::dom::HTMLAnchorElement::GetPort

Total Virtual Memory 2147352576 Available Virtual Memory 1756368896 System Memory Use Percentage 96 Available Page File 2120151040 Available Physical Memory 62214144 ++++++++++++++++++++++++++++++++++++++++++ Product Firefox Version 44.0.2 Build ID 20160210153822 Release Channel release OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-190e820f-aa84-44e8-b2fd-8f6922160313 Date Processed 2016-03-13

Signature: shutdownhang | vDeleteLOCALFONT


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?