Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Can not install popup blocker

  • 4 respostas
  • 2 têm este problema
  • 2 visualizações
  • Última resposta por FredMcD

more options

I tried to install Adblocker plus addon and I get the window saying Downloading and Verifying. The bar moves completely across indicating it is complete in loading but then nothing happens after that. So I tried another add blocker add on with the same result. I never had a problem before in adding Adblock plus. It usually loads in seconds. I have done scans for malware, viruses. Nothing. Why won't it finish the install?

I tried to install Adblocker plus addon and I get the window saying Downloading and Verifying. The bar moves completely across indicating it is complete in loading but then nothing happens after that. So I tried another add blocker add on with the same result. I never had a problem before in adding Adblock plus. It usually loads in seconds. I have done scans for malware, viruses. Nothing. Why won't it finish the install?

Solução escolhida

I followed the advice of another user and went into Safe Mode and was able to load the add on that way and then restart in normal. Now the addon appears in the Extensions window. Maybe my anti-virus was preventing the add on from loading? Don't know.

Ler esta resposta no contexto 👍 0

Todas as respostas (4)

more options

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Is it listed? Any error message?

more options

At that location it says "You don't have any add-ons of this type installed."

more options

Solução escolhida

I followed the advice of another user and went into Safe Mode and was able to load the add on that way and then restart in normal. Now the addon appears in the Extensions window. Maybe my anti-virus was preventing the add on from loading? Don't know.

more options

That is possible. What are you using for protection?