Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

I want to use a website and firefox won't let me

more options

How do I tell Firefox to let me use a website?

How do I tell Firefox to let me use a website?

Todas as respostas (6)

more options

What message are you getting from Firefox when you try to load the site? Can you copy/paste it (if it's in the tab) or post a screenshot of it (if it's a popup)? This article has tips on screenshots: How do I create a screenshot of my problem? Please cut out or blur any sensitive information in the image before attaching it to your reply.

more options

Firefox says the certificate is being used by another site? It is the Maytag appliance registration website. How can I tell Firefox to let me communicate with the site? Thanks. Steve

more options

maddog1 said

Firefox says the certificate is being used by another site?

If Firefox tries to connect to mcompany.com and in response gets a certificate for otherguy.com then it displays an error because you really have no idea what server you're actually connecting to. It could be a mistake by someone at mcompany or it could be you've been diverted by a hijacker.

Were you planning to send any sensitive information to the site, anything personally identifying or financial in nature, that you wouldn't want to submit to hackers?

Is this the only site that has mentioned any problems with their certificate?

more options

Note that this can happen if you connect via a secure HTTPS connection, but the website is meant to be accessed via an open connection and doesn't have a certificate installed. Instead you get the certificate from the hosting company.

Did you try to change the "https://" prefix to "http://"?

more options

I get my Internet from Spectrum TV, formerly Time Warner Cable. If I try to watch TV from Spectrum's website, I get the following message from Firefox:

Your connection is not secure

The owner of video2.timewarnercable.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

What gives? If any site is secure, Spectrum's should be.

more options

Hi JimmyJoeBob, that address redirects me to a sign-in page here:

https://watch.spectrum.net/

Does that address work any better for you?

If not, please click the "Advanced" button on the error page and copy/paste the more detailed error explanation into your next reply.