Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

In Firefox 58.0.1, pull-down menus (with down arrow) don't work now on some websites. Any ideas on how to fix?

  • 7 respostas
  • 2 têm este problema
  • 1 visualização
  • Última resposta por tbird71

more options

In Firefox 58.0.1, pull-down menus (with down arrow) don't work now on some websites. Any ideas on how to fix?

In Firefox 58.0.1, pull-down menus (with down arrow) don't work now on some websites. Any ideas on how to fix?

Todas as respostas (7)

more options

Are those menus from FF or the site menus? Screen shot of the problem in question.

more options

The menus are not in/part of Firefox.

Here is one site: https://parknationalbank.com/

I can't choose the "type of account" from the pull-down menu as the website requires. This problem only started when Firefox automatically upgraded to 58.0.1.

Another site is mychart.com, through my doctor's office, but the problem occurs after I log in. Again , this problem only started when Firefox automatically upgraded to 58.0.1.

more options

The "ACCOUNT TYPE" control on the bank site is a basic HTML "select" control -- very nicely styled. Can you operate the more basic-looking select control on the right side of this page (usually says Volvo):

https://www.w3schools.com/tags/tryit.asp?filename=tryhtml_select

If select controls seem nonfunctional on all sites, there may be an issue with the overlay that holds the various options. Could you test two things with the keyboard:

(1) If you click the current value in the control and press Alt+down arrow, the options list should display. Does that work?

(2) If you click the current value and then press the up and down arrow keys on the keyboard, the value should change just as though you were moving the selection bar up and down in the (invisible) drop-down. Does that work?

If you got #1 - FAIL, #2 - SUCCESS, it sounds like a display issue with the overlay, but still not obvious what it is.


In case the Firefox 58 update caused an incompatibility with one of your extensions, could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

There is Tracking Protection that can block (wanted) content, so check the location/address bar for special icons.

more options

I have no add ons or extensions ... I've given up on them because Firefox can't deal with them and I had to add them with each Firefox update ...

I only have an ad blocker. I disabled it and it didn't solve the problem.

The other suggestion is pretty much greek to me. I'm not any kind of software writer. Just wanted to use Firefox, but seem to have to switch to Chrome.

Modificado por MQ2000 a

more options

MQ2000 said

The other suggestion is pretty much greek to me. I'm not any kind of software writer.

I don't think you need to know any HTML to try the steps I gave you, but you might have been put off by the first sentence. Don't be. If the phrase "select control" is disturbing, change it in your mind to "form drop-down". You can do this.

more options

I have XP and Firefox 52.6 ESR and it didn't work for me either. I went to safe mode and they DID work! Then I removed ALL of the add ons cache and everything else and restarted (had to put start page back in...AND THE DAMN THING WORKS! I didn't want to go to chrome, I like Firefox....now I can KEEP it!

Modificado por tbird71 a