We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

I am currently experiencing problems with Firefox 42.0 crashing on the Ubuntu Linux platform. (Booting from Flash Drive)

  • 1 resposta
  • 1 tem este problema
  • 1 visualização
  • Última resposta por user633449

marklawton500
marklawton500
more options

I am currently experiencing problems using Firefox 42.0 on a customised Ubuntu Linux platform. The issue I am experiencing involves Firefox crashing, usually when I try to open a new page.

The issue is intermittent, and a temporary fix can be achieved, by restarting the OS, however, this doesn’t last more than an hour if that. The OS isn’t run from the computer hard drive, but from a flash drive provided by the company I am contracting for, as this is their policy.

Unfortunately, I am unable to make any changes/upgrades to the OS or browser, due to the way it is configured.

The technical support agent at the company I work for, has advised me that the crash is caused because by upload speed is only 0.96 Mbps, where it should be 1 Mbps. Additionally, they also advised the consistency of service for my ISP is 52% and needs to be higher.

My ISP has run tests on my internet connection and believe everything is working as it should be. Could the upload speed and consistency of service, cause Firefox to crash, or is it likely to be another issue?

I am currently experiencing problems using Firefox 42.0 on a customised Ubuntu Linux platform. The issue I am experiencing involves Firefox crashing, usually when I try to open a new page. The issue is intermittent, and a temporary fix can be achieved, by restarting the OS, however, this doesn’t last more than an hour if that. The OS isn’t run from the computer hard drive, but from a flash drive provided by the company I am contracting for, as this is their policy. Unfortunately, I am unable to make any changes/upgrades to the OS or browser, due to the way it is configured. The technical support agent at the company I work for, has advised me that the crash is caused because by upload speed is only 0.96 Mbps, where it should be 1 Mbps. Additionally, they also advised the consistency of service for my ISP is 52% and needs to be higher. My ISP has run tests on my internet connection and believe everything is working as it should be. Could the upload speed and consistency of service, cause Firefox to crash, or is it likely to be another issue?

Todas as respostas (1)

user633449
user633449
more options

Whatever your "support agent" is saying doesn't make sense, low bandwidth can't make Firefox crash.

However, I can tell you that you are using a version of Firefox that is almost 20 versions behind the current one. It isn't supported, and it probably does have crashes that have been fixed more recently. I strongly suggest you update Firefox, and if you need to contact that company they should. It's in their best interest to let you us a modern version of Firefox, because old versions have known security issues that are exposing their data to breaches and hacks.