Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

Tunderbird won't install even though I'm running Windows 7 Professional.

  • 3 respostas
  • 1 tem este problema
  • 1 visualização
  • Última resposta por Matt

scotgiant
scotgiant
more options

I am trying to install Thunderbird on a Window 7 Professional desktop and I get a setup error that says "This version of Thunderbird requires Microsoft Window 7 or newer".

Any advice?

I am trying to install Thunderbird on a Window 7 Professional desktop and I get a setup error that says "This version of Thunderbird requires Microsoft Window 7 or newer". Any advice?

Todas as respostas (3)

James
James
  • Moderator
  • Top 10 Contributor
more options

Maybe the web browser you are downloading with or the Thunderbird version you currently have is running in Windows XP or Vista compatibility mode.

Could you turn off any compatibility settings on your shortcuts?

  • Right-click a desktop shortcut, then click Properties
  • Right-click a browser or Thunderbird icon pinned to the Taskbar then right-click then click Properties

You should clear all the boxes on the Compatibility tab for best results (giant screenshot below).

https://support.microsoft.com/en-ca/help/15078/windows-make-older-programs-compatible

Modificado por James a

scotgiant
scotgiant Proprietário da pergunta
more options

I was first using Google Chrome to download the Thunderbird file but it did not have any compatibility settings turned on. So I tried using Firefox to download the file and it installed successfully.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

scotgiant said

I was first using Google Chrome to download the Thunderbird file but it did not have any compatibility settings turned on. So I tried using Firefox to download the file and it installed successfully.

So you have a problem with your installation of Chrome. I suggest you uninstall it and install it again, allowing it to import settings from Firefox to your bookmarks etc remain after the event.