Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

how many times must I mark an email as not junk before thunderbird will believe me?

  • 1 resposta
  • 1 tem este problema
  • 14 visualizações
  • Última resposta por user01229325

YarnVault
YarnVault
more options

I have 1 email that cam in 6 days ago that was marked junk by thunderbird. It is not junk and I have told it so at least 5 times or more a day since I received it. I have reset the training data to reteach it that it is not junk yet every time thunderbird gets new mail or I move on to other things I come back and the same email is again marked as junk. I also logged in to look at the email on the web to see if it was a setting there that needed to be reset. I found nothing amiss there. What have I missed and how many times will I need to do this before the program believes me it isn't junk. Don't want to loose the email.

I have 1 email that cam in 6 days ago that was marked junk by thunderbird. It is not junk and I have told it so at least 5 times or more a day since I received it. I have reset the training data to reteach it that it is not junk yet every time thunderbird gets new mail or I move on to other things I come back and the same email is again marked as junk. I also logged in to look at the email on the web to see if it was a setting there that needed to be reset. I found nothing amiss there. What have I missed and how many times will I need to do this before the program believes me it isn't junk. Don't want to loose the email.

Todas as respostas (1)

user01229325
user01229325
more options

You sure it is Thunderbird doing this? Yahoo is well known to play this game. If you move this email out of the inbox and into a different folder does it still get marked as junk? What do you have the Thunderbird junk controls set to do? Mark as junk and leave in the inbox or mark as junk and move to a junk folder?