Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Avatar for Username

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Esta discussão foi arquivada. Se precisar de ajuda, por favor, coloque uma nova questão.

2 years past messages gone from Tbird - new messages downloading fine - how to get old messages back?

  • 3 respostas
  • 1 tem este problema
  • 1 visualização
  • Última resposta por christ1

dollywalker
dollywalker
more options

On 9th October all messages from the last 2 years vanished from my T bird inbox. New messages are loading as normal and all the old messages are still on my webmail, how can I get them back into my inbox on my laptop? "Get messages" only downloads new ones. On Tbird they were tagged and flagged and showed whether or not I had answered them - I need that information! Cheers

On 9th October all messages from the last 2 years vanished from my T bird inbox. New messages are loading as normal and all the old messages are still on my webmail, how can I get them back into my inbox on my laptop? "Get messages" only downloads new ones. On Tbird they were tagged and flagged and showed whether or not I had answered them - I need that information! Cheers

Todas as respostas (3)

christ1
christ1
  • Top 25 Contributor
more options

See http://kb.mozillazine.org/Disappearing_mail

Are you accumulating messages in Inbox?

If you do have a backup of your Thunderbird profile created prior to the incident you can restore the missing messages.

dollywalker
dollywalker Proprietário da pergunta
more options

I read through the article you referred to and nothing seemed to apply. I searched online again and came across a solution in an old community post, as follows: 

#Empty the Inbox folder in Thunderbird by moving all messages to other folders or deleting them.

Close Thunderbird. Navigate to the profile folder and locate the file popstate.dat. Rename that file to popstatedat.old Restart Thunderbird and it should download all messages in the Gmail Inbox "folder".

This worked fine except I don't have my tags and flags back. I will find out how to create a backup of my profile next time I am working on the computer so if it happens again it will be easier to recover stuff. Thanks for your help.

christ1
christ1
  • Top 25 Contributor
more options
I will find out how to create a backup of my profile

https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile