Este site irá ter funcionalidade limitada enquanto fazemos manutenção para melhorar a sua experiência. Se um artigo não resolve o seu problema e quiser colocar uma questão, temos a nossa comunidade de apoio à espera de o ajudar em @FirefoxSupport no Twitter, /r/firefox no Reddit.

Pesquisar no apoio

Evite burlas no apoio. Nunca iremos solicitar que telefone ou envie uma mensagem de texto para um número de telefone ou que partilhe informações pessoais. Por favor, reporte atividades suspeitas utilizando a opção "Reportar abuso".

Saber mais

Firefox crashes

  • 1 resposta
  • 1 tem este problema
  • 8 visualizações
  • Última resposta por FredMcD

more options

Hi, My firefox browser has been shutting down my computer while on internet. The browser works fine for a few mins. and all of a sudden the computer goes into hibernation mode and I have to reboot. this has only started about the beginning of November. Before that it worked fine. I have checks windows setting for power management and it is set to never hibernate. This only happens while on the browser. do not have this issue with any other programs. Do not have this with Explorer. Explorer just runs slow. That is why I went to firefox. Help!

Hi, My firefox browser has been shutting down my computer while on internet. The browser works fine for a few mins. and all of a sudden the computer goes into hibernation mode and I have to reboot. this has only started about the beginning of November. Before that it worked fine. I have checks windows setting for power management and it is set to never hibernate. This only happens while on the browser. do not have this issue with any other programs. Do not have this with Explorer. Explorer just runs slow. That is why I went to firefox. Help!

Solução escolhida

Interesting . . . . Very Interesting.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


While still in Safe Mode;

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

Ler esta resposta no contexto 👍 0

Todas as respostas (1)

more options

Solução escolhida

Interesting . . . . Very Interesting.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


While still in Safe Mode;

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.